[PDF] Time To Contact eBook

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The Real-Time Contact Center

Donna FLUSS
The Real-Time Contact Center by Donna FLUSS PDF

Author : Donna FLUSS
Publisher : AMACOM
Page : 241 pages
File Size : 37,56 MB
Release : 2005-08-26
Category : Business & Economics
ISBN : 0814429084

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Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

The Real-Time Contact Center

Donna Fluss
The Real-Time Contact Center by Donna Fluss PDF

Author : Donna Fluss
Publisher : Amacom
Page : 241 pages
File Size : 37,62 MB
Release : 2005
Category : Business & Economics
ISBN : 0814414435

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"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

Time-to-Contact

Heiko Hecht
Time-to-Contact by Heiko Hecht PDF

Author : Heiko Hecht
Publisher : Elsevier
Page : 522 pages
File Size : 11,41 MB
Release : 2004-05-06
Category : Psychology
ISBN : 0080481388

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Time-to-contact is the visual information that observers use in fundamental tasks such as landing an airplane or hitting a ball. Time-to-contact has been a hot topic in perception and action for many years and although many articles have been published on this topic, a comprehensive overview or assessment of the theory does not yet exist. This book fills an important gap and will have appeal to the perception and action community. The book is divided into four sections. Section one covers the foundation of time-to-contact, Section two covers different behavioral approaches to time-to-contact estimation, Section three focuses on time-to-contact as perception and strategy, and Section four covers time-to-contact and action regulation.

Memoirs of the National Academy of Sciences

National Academy of Sciences (U.S.)
Memoirs of the National Academy of Sciences by National Academy of Sciences (U.S.) PDF

Author : National Academy of Sciences (U.S.)
Publisher :
Page : 332 pages
File Size : 16,99 MB
Release : 1884
Category : Science
ISBN :

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Each volume comprises one or more monographs, many of which are issued also as separates.