[PDF] The Frontline eBook

Author : Chris Van Gorder
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 26,22 MB
Release : 2014-10-20
Category : Business & Economics
ISBN : 1118933346

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Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Author : Chris DeRose
Publisher : Penguin
Page : 277 pages
File Size : 27,8 MB
Release : 2012-10-11
Category : Business & Economics
ISBN : 1101561718

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Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

Author : Serhii Plokhy
Publisher : Harvard University Press
Page : 422 pages
File Size : 26,61 MB
Release : 2023-03-21
Category : History
ISBN : 0674268830

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The Frontline presents a selection of essays drawn together for the first time to form a companion volume to Serhii Plokhy’s The Gates of Europe and Chernobyl. Here he expands upon his analysis in earlier works of key events in Ukrainian history, including Ukraine’s complex relations with Russia and the West, the burden of tragedies such as the Holodomor and World War II, the impact of the Chernobyl nuclear disaster, and Ukraine’s contribution to the collapse of the Soviet Union. Juxtaposing Ukraine’s history to the contemporary politics of memory, this volume provides a multidimensional image of a country that continues to make headlines around the world. Eloquent in style and comprehensive in approach, the essays collected here reveal the roots of the ongoing political, cultural, and military conflict in Ukraine, the largest country in Europe.

Author : Terry Whenham
Publisher : Uniform
Page : 192 pages
File Size : 26,51 MB
Release : 2020-05-14
Category :
ISBN : 9781912690787

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This book tells the story of the Frontline Walk, a sponsored walk across the former battlefields of the Western Front supporting the work of 'ABF The Soldiers' Charity'. The charity was established in 1944 and works tirelessly to help all serving soldiers, veterans and their immediate families to avoid hardship and to enjoy independence and dignity. It uncovers the stories behind those who have participated in the walks since 2014, why they took part and how it has helped them discover more about their forebears, many of which served in the First World War on the very terrain the walk covers. It also tells the stories of those who have been affected by conflict and the work that the charity has done to help rebuild their lives. Illustrated throughout and with accompanying maps, this book can be used to uncover the routes taken and explore the stories behind those and the actions of the time with proceeds going towards the ongoing work of the charity.

Author : Steven K. Kapp
Publisher : Springer Nature
Page : 330 pages
File Size : 14,19 MB
Release : 2019-11-07
Category : Social Science
ISBN : 9811384371

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This open access book marks the first historical overview of the autism rights branch of the neurodiversity movement, describing the activities and rationales of key leaders in their own words since it organized into a unique community in 1992. Sandwiched by editorial chapters that include critical analysis, the book contains 19 chapters by 21 authors about the forming of the autistic community and neurodiversity movement, progress in their influence on the broader autism community and field, and their possible threshold of the advocacy establishment. The actions covered are legendary in the autistic community, including manifestos such as “Don’t Mourn for Us”, mailing lists, websites or webpages, conferences, issue campaigns, academic project and journal, a book, and advisory roles. These actions have shifted the landscape toward viewing autism in social terms of human rights and identity to accept, rather than as a medical collection of deficits and symptoms to cure.

Author : David Nott
Publisher : Abrams
Page : 363 pages
File Size : 23,1 MB
Release : 2020-03-03
Category : Biography & Autobiography
ISBN : 1683359062

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#1 International Bestseller: A frontline trauma surgeon tells his “riveting” true story of operating in the world’s most dangerous war zones (The Times). For more than twenty-five years, surgeon David Nott has volunteered in some of the world’s most perilous conflict zones. From Sarajevo under siege in 1993 to clandestine hospitals in rebel-held eastern Aleppo, he has carried out lifesaving operations in the most challenging conditions, and with none of the resources of a major metropolitan hospital. He is now widely acknowledged as the most experienced trauma surgeon in the world. War Doctor is his extraordinary story, encompassing his surgeries in nearly every major conflict zone since the end of the Cold War, as well as his struggles to return to a “normal” life and routine after each trip. Culminating in his recent trips to war-torn Syria—and the untold story of his efforts to help secure a humanitarian corridor out of besieged Aleppo to evacuate some 50,000 people—War Doctor is a heart-stopping and moving blend of medical memoir, personal journey, and nonfiction thriller that provides unforgettable, at times raw, insight into the human toll of war. “Superb . . . You are constantly amazed that men such as Nott can witness the extraordinary cruelties of the human race, so many and so foul, yet keep going.” —Sunday Times “Gripping and fascinating medical stories.” —Kirkus Reviews

Author : Mark Greene
Publisher : InterVarsity Press
Page : 0 pages
File Size : 12,90 MB
Release : 2014-03-21
Category : Religion
ISBN : 1783591250

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In this horizon-expanding, spirit-lifting, heart-warming book Mark Greene serves up a liberating view of how God can and does work in and through us in our daily lives. Brimming with true stories, the combination of fresh Biblical insight, humor, and practical steps, here is a fresh and original framework for fruitfulness which will open up a host of possibilities to make a difference for Christ every day.

Author : Susan Meiselas
Publisher :
Page : 0 pages
File Size : 12,29 MB
Release : 2017
Category : PHOTOGRAPHY
ISBN : 9781597114271

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Susan Meiselas, one of the most influential photographers of our time and an important contributor to the evolution of documentary storytelling, provides an insightful personal commentary on the trajectory of her career in Susan Meiselas: On the Frontline. She guides us through her ideas, practices, and decision-making along her journey--from Carnival Strippers (1976) and Nicaragua: June 1978-July 1979 (1981; reissued by Aperture 2008, 2016) to Kurdistan: In the Shadow of History (1997) and Cova da Moura, Portugal (2004). This book includes over one hundred photographs from her earliest work and most iconic images, along with previously unpublished photographs.

Author : David Mathieson
Publisher : Andrews UK Limited
Page : 239 pages
File Size : 45,83 MB
Release : 2017-02-09
Category : Travel
ISBN : 1909930512

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In July 1936 insurgent Spanish troops organized a military coup to oust the elected Republican government in Madrid. The rebel generals expected to force a quick, clean regime change but they failed. The botched uprising turned into a bloody civil war. Hundreds of thousands died in a bitter conflict which tore the country apart and rapidly turned into the prelude for an even greater conflict yet to come--the Second World War. The siege of Madrid was the key battle of the war. The world watched and waited for the city to surrender as General Franco's Nationalist army, backed by Hitler and Mussolini, closed in on the Spanish capital. But Madrid did not fall. Madrileños fought tooth and nail to defend their city. Helped by volunteers from fifty other countries--the International Brigades--they held out against all the odds until the end of the conflict in 1939. Despite its central role in twentieth-century history, the siege of Madrid is an episode largely hidden from today's visitor. There is no guide to the war sites and few clues for the inquisitive traveller who wants to know more. Frontline Madrid fills that gap. This unique guide book explains what life was like in the city under siege and what happened in the battlefield dramas. The simple to follow maps and diagrams make it easy to visit the frontline sites. The vividly written descriptions bring events and people compellingly to life. The role of prominent individuals, British and American--Orwell, Hemingway, John Cornford is explored. Off the beaten track, from the University district in the city centre to the mountains of Guadarrama less than an hour away, the remains of the war in Madrid can still be found--gun emplacements, bunkers, trenches and occasional debris. Frontline Madrid retraces the footsteps of those who lived through the conflict to take the reader on a tour in time. The usual tourist traps are left far behind to enter the gripping world of a war which shaped modern European history.