[PDF] Tackling The Tough Stuff eBook

Author : Darren Hill
Publisher : John Wiley & Sons
Page : 264 pages
File Size : 20,32 MB
Release : 2016-02-01
Category : Business & Economics
ISBN : 0730327027

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A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

Author : Angela M. Tomlin
Publisher :
Page : 0 pages
File Size : 13,81 MB
Release : 2024-10
Category : Family & Relationships
ISBN : 9781681257877

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Now more than ever, today's at-risk families need home visitors who can address their complex challenges with skill and sensitivity. This timely second edition will help home visitors manage even the toughest situations they encounter on the job--and support and empower vulnerable families of children birth to 3. The authors present their highly effective PAUSE framework (Perceive, Ask, Understand, Strategize, and Evaluate), a blend of relationship-based practice, reflective skills, and recommended strategies for supporting at-risk families. Readers will learn how to develop positive partnerships with parents and caregivers, address specific challenges in skillful and culturally sensitive ways, and give families the tools and knowledge they need to generate their own solutions. Vignettes, sample dialogues, and fillable PDF forms help home visitors translate evidence-based strategies into everyday action. WHAT'S NEW Coverage of contemporary topics such as virtual home visiting, reflective supervision, and diversity, equity, inclusion, and justice (DEIJ) Expanded content on setting boundaries and avoiding professional burnout Updated research on child-based issues like self-regulation, aggression, and separation anxiety, as well as parent issues like substance abuse, domestic violence, and mental illness Updates to reflect the ongoing impact of COVID-19 on families and children More on the PAUSE framework's compatibility with home visiting programs such as Parents as Teachers, Early Head Start, and Healthy Families America New downloadable, fillable PDFs for easier use

Author : Darren Hill
Publisher : John Wiley & Sons
Page : 264 pages
File Size : 43,86 MB
Release : 2016-02-01
Category : Business & Economics
ISBN : 0730327019

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A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

Author : Barbara Hanna Wasik
Publisher : SAGE Publications
Page : 344 pages
File Size : 12,83 MB
Release : 2001
Category : Social Science
ISBN : 9780761920540

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This Second Edition is a good source for those training to be home visitors, in-service home visitors, supervisors and directors of home visiting programs serving a wide range of families. Recent evaluations of home visiting are summarized and practical suggestions for evaluating local programs are also included. This is an easy to read and essential resource for both beginning and experienced home visitors, trainers, supervisors of home visitors, and directors of home visiting programs.

Author : Elizabeth Laird
Publisher : Pan Macmillan
Page : 234 pages
File Size : 32,56 MB
Release : 2012-03-01
Category : Juvenile Fiction
ISBN : 1447213297

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The British Army is circling the stronghold of the King of Abyssinia. Its mission is to rescue the British Envoy, held prisoner. Watching with terror and awe is the king's young son, Alamayu. He knows that his father is as brave as a lion, but the fighting is cruel and efficient. By the time it is over, Alamayu is left without parents, throne or friends. In a misguided attempt to care for him, the British take Alamayu to England. There he is befriended by the Queen herself and enrolled at Rugby College to become a 'proper' English gentleman. What the English see as an honour is, to this lonely Ethiopian prince, terrifying and brutal. The Prince Who Walked With Lions is Alamayu's story, seen through his eyes: the battle, the journey to England and the trauma of an English public school as he tries to come to terms with the hand that fate has dealt him, skillfully told by Elizabeth Laird.

Author : Ray Zinn
Publisher : McGraw Hill Professional
Page : 273 pages
File Size : 16,44 MB
Release : 2015-11-06
Category : Business & Economics
ISBN : 1259584186

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Silicon Valley's longest-serving and most consistently profitable CEO shares lessons from his entrepreneurship, leadership, management, and life experience Ray Zinn founded his semiconductor company without venture capital and ran it for 37 years, 36 of them profitably—an enviable record. He went blind weeks before his company went public, yet he led it for another 20 years. Tough Things First, the distillation of Zinn’s astonishing career as CEO of Micrel, is a comprehensive, inspirational head-to-toe training program for entrepreneurs and leaders. Zinn gives you the guidance you need to: • Find your vision, set your goals, and make them happen • Build your business like you’d train your body: with heart, soul, mind, and passion • Master the psychological disciplines that will sharpen your focus and drive • Create a corporate culture that engages employees and inspires confidence • Put people first and push them to achieve their personal best • Tackle the tough jobs today—and ensure your success tomorrow Zinn tells you what it takes to succeed in a world where markets are constantly changing, new technologies are emerging, and small startups are going head to head with industry giants. He shows you how to be a good leader and what you can do to make yourself even better. He reveals why discipline is the first and most important step—for the entrepreneur and the organization—and why people are your single most valuable resource. He offers practical, no-nonsense advice on processes and procedures, finances and growth creation, changing markets and new technology. But that’s not all. The key to your success, Zinn explains, lies in your mind, your body, your vision, and your heart. This book shows you how to develop these interconnected skills, how to integrate them into your life and work, and how to handle the tough things first.

Author : Lori A. Roggman
Publisher : Brookes Publishing Company
Page : 0 pages
File Size : 26,7 MB
Release : 2008
Category : Family & Relationships
ISBN : 9781557669766

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Accessible, easy-to-follow guide to teaching parents and other caregivers to value and support a child's development.

Author : Jessi Kirby
Publisher : Harper Collins
Page : 173 pages
File Size : 17,84 MB
Release : 2015-04-21
Category : Young Adult Fiction
ISBN : 006229945X

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In this unforgettable novel, Quinn Sullivan falls for the recipient of her boyfriend’s donated heart. Printz Award winner John Corey Whaley calls it “not just a love story, but one with a ferocious pulse.” After Quinn’s boyfriend, Trent, dies in an accident their junior year, she reaches out to the recipients of his donated organs in hopes of picking up the fragments of her now-unrecognizable life. But whoever received Trent’s heart has chosen to remain silent. The essence of a person, Quinn has always believed, is in the heart. If she finds Trent’s, then in a way, she will still have a piece of him. Risking everything to get closure once and for all, Quinn goes outside the system to track down nineteen-year-old Colton Thomas, whose life has been forever changed by this priceless gift. But what starts as an accidental run-in quickly develops into something more, sparking an undeniable attraction. She doesn’t want to give in to it—especially since he has no idea how they’re connected—but the time Quinn spends with Colton makes her feel alive again. No matter how hard she’s falling for Colton, though, each beat of his heart reminds her of all she’s lost . . . and all that remains at stake. Perfect for fans of Sarah Dessen, this unique and emotional story about an unexpected bond between two strangers will leave no heart untouched.