[PDF] Successful Service Operations Management eBook

Author : Richard Metters
Publisher :
Page : 406 pages
File Size : 11,94 MB
Release : 2006
Category : Customer services
ISBN : 9780324314472

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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.

Author : David W. Parker
Publisher : Edward Elgar Publishing
Page : 587 pages
File Size : 29,71 MB
Release : 2018-06-29
Category : Business & Economics
ISBN : 1788115945

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Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

Author : Cengiz Haksever
Publisher : World Scientific Publishing Company
Page : 691 pages
File Size : 24,35 MB
Release : 2017-12-26
Category : Business & Economics
ISBN : 9813209461

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The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

Author : Richard Metters
Publisher :
Page : 406 pages
File Size : 42,47 MB
Release : 2006
Category : Customer services
ISBN : 9780324224382

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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.

Author : Richard Metters
Publisher : South Western Educational Publishing
Page : 0 pages
File Size : 37,78 MB
Release : 2003
Category : Customer services
ISBN : 9780324135565

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"This edition provides coverage of the full cycle of building a service business from concept formation through implementation. The first section of the book focuses on the important elements of constructing a business strategy. Section two details how to successfully implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the everyday tools that managers critically need are provided in the last section of the book."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Author : Daniel I. Kaplan
Publisher : John Wiley & Sons
Page : 278 pages
File Size : 25,42 MB
Release : 1994-03-22
Category : Business & Economics
ISBN : 9780471591290

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Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.

Author : Robert Johnston
Publisher : Pearson Education
Page : 524 pages
File Size : 37,63 MB
Release : 2005
Category : Business & Economics
ISBN : 9780273683674

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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.