[PDF] Servicenow Certified Administration For Beginners eBook

Author : Syed Raza
Publisher :
Page : pages
File Size : 38,51 MB
Release : 2020
Category :
ISBN :

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This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated: After taking this course, a successful student can: • Create new applications and new modules to establish an information hierarchy. • Manage users, groups, and roles. • Personalize and create forms and fields for the various roles and groups to target company requirements. • Define Service Level Agreements (SLAs), notifications, and reports. • Interact with the ServiceNow Knowledge Base for company use. • Implement Application Security by using high security settings and access controls. • Populate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company use. • Move data in and out of an instance using update sets, import sets, and transform maps. • Build Service Catalog items and variables, and apply workflows. The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts. Who Should Attend This course is designed for beginners with 0-3 months of experience into a new deployment. Exam Prerequisites This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended. Exam Structure The exam consists of 60 questions delivered in a 90-minute period. The following table shows the knowledge domains measured by this exam and the percentage of questions represented in each domain. Learning Domain - Percent of Exam 1. Describe and Use the System Information Architecture 25% 2. Administer Users and Define Application Security 15% 3. Monitor, Communicate, and Report on Activity 15% 4. Implement Self-Service and Automation 30% 5. Conf...

Author : Saqib Javed John
Publisher : Independently Published
Page : 0 pages
File Size : 47,44 MB
Release : 2024-05
Category : Computers
ISBN :

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ServiceNow Certified System Administrator (CSA) Handbook is your roadmap to mastering the essential skills and knowledge required to excel as a ServiceNow Certified System Administrator. In today's fast-paced digital environment, ServiceNow has emerged as a cornerstone platform for organizations seeking to streamline their operations, enhance efficiency, and deliver exceptional service experiences. As a ServiceNow CSA, you play a vital role in harnessing the full potential of this platform to drive innovation and deliver value to your organization. This book is carefully curated to provide you with a structured framework for navigating the diverse facets of ServiceNow administration. Each section of the outline is meticulously crafted to cover key topics, from foundational concepts to advanced techniques, ensuring comprehensive coverage of the CSA exam blueprint. Whether you are preparing for the CSA exam or seeking to enhance your expertise in ServiceNow administration, this outline serves as your guidebook, offering clarity, direction, and insight into the core competencies required for success in this role.

Author : Tim Woodruff
Publisher : Packt Publishing Ltd
Page : 351 pages
File Size : 25,5 MB
Release : 2017-03-30
Category : Computers
ISBN : 178588753X

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IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Author : Felix Acosta
Publisher : BPB Publications
Page : 372 pages
File Size : 26,66 MB
Release : 2023-11-22
Category : Computers
ISBN : 9355519389

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Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES ● Master the basics of ServiceNow administration and its features. ● Create and customize ServiceNow to meet the unique needs of your organization. ● Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN ● Learn how to manage users, groups, access, settings, and integrations. ● Create and configure forms, workflows, business rules, and more. ● Integrate ServiceNow with other systems to streamline workflows and automate tasks. ● Learn how to import, export, and protect your ServiceNow data. ● Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources

Author : Tim Woodruff
Publisher : Packt Publishing Ltd
Page : 389 pages
File Size : 50,25 MB
Release : 2018-06-20
Category : Computers
ISBN : 1788837371

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IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Author : Vinay Polisetti
Publisher :
Page : 239 pages
File Size : 50,14 MB
Release : 2019-09-10
Category :
ISBN : 9781692147266

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This book highlights the basic principles of IT Service Management, IT Operations Management, best practices of implementing them in an enterprise for better designing, creating, delivering, supporting, managing and monitoring the life cycle of IT services. This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow. This book is written during ServiceNow's New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting

Author : Ajaykumar Guggilla
Publisher : Packt Publishing Ltd
Page : 258 pages
File Size : 43,34 MB
Release : 2017-04-27
Category : Computers
ISBN : 1785889818

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Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

Author : Ashish Rudra Srivastava
Publisher : Packt Publishing Ltd
Page : 370 pages
File Size : 49,1 MB
Release : 2017-02-28
Category : Computers
ISBN : 1785884131

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Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

Author : Sagar Gupta
Publisher : Packt Publishing Ltd
Page : 400 pages
File Size : 22,46 MB
Release : 2017-09-25
Category : Computers
ISBN : 1787129780

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Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Author : Richard Aragon
Publisher : Independently Published
Page : 0 pages
File Size : 45,42 MB
Release : 2024-06-11
Category : Computers
ISBN :

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Unlock the Power of ServiceNow: A Comprehensive Guide for Non-Technical System Administrators Are you a non-technical professional stepping into the role of a ServiceNow System Administrator? Feeling overwhelmed by the platform's complexity? Fear not! This comprehensive guide is designed specifically for you. What You'll Learn: Master the Basics: Navigate the ServiceNow interface, understand essential terminology, and grasp key concepts without needing technical expertise. Manage Users with Confidence: Learn how to add, modify, and manage user accounts, assign roles, and configure access controls to maintain a secure environment. Resolve Incidents Efficiently: Discover the incident management process, from identification and logging to resolution and closure, and leverage ServiceNow's tools to streamline incident handling. Tackle Problems Proactively: Understand the difference between incidents and problems, learn how to conduct root cause analysis, and implement solutions to prevent recurring issues. Control and Manage Changes: Navigate the change management process, create and manage change requests, and ensure smooth transitions with minimal disruption. Maintain Accurate Configurations: Explore configuration management, understand configuration items (CIs), and leverage ServiceNow's CMDB to track and manage IT assets effectively. Create and Share Knowledge: Learn how to create, organize, and share knowledge articles to empower users and improve service delivery. Streamline Service Delivery: Master service catalog management, create and manage service offerings, and enhance user experience through self-service portals. Track and Optimize IT Assets: Dive into IT asset management, track asset lifecycles, and leverage ServiceNow's tools to optimize asset utilization and control costs. Monitor and Improve Performance: Explore performance analytics, define key performance indicators (KPIs), and use ServiceNow's dashboards and reports to gain valuable insights. And Much More: Discover additional chapters on project and portfolio management, demand management, governance, risk, and compliance, IT service continuity, security incident response, vulnerability response, service level management, and IT financial management. Who Should Read This Book: Non-Technical System Administrators: This book is perfect for individuals who are new to ServiceNow and don't have a technical background. Business Analysts: Gain a deeper understanding of ServiceNow's capabilities and how it can support business processes. IT Managers: Learn how to effectively manage and optimize ServiceNow to improve IT service delivery. Anyone Interested in ServiceNow: Whether you're a user, a manager, or simply curious about ServiceNow, this book will provide valuable insights. Empower Yourself with ServiceNow: Don't let the technical jargon intimidate you. This book will guide you through the essentials of ServiceNow, empowering you to become a confident and effective System Administrator. Start your ServiceNow journey today!