Service Automation Framework Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Service Automation Framework book. This book definitely worth reading, it is an incredibly well-written.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
"This book discusses the current state of test automation practices, as it includes chapters related to software test automation and its validity and applicability in different domains"--Provided by publisher.
In today's unforgiving business environment where customers demand zero defect software at lower costs-it is testing that provides the opportunity for software companies to separate themselves from the competition. Software Testing as a Service explains, in simple language, how to use software testing to improve productivity, reduce time to market, and reduce costly errors. It explains how the normal functions of manufacturing can be applied to commoditize the software testing service to achieve consistent quality across all software projects. This up-to-date reference reviews different software testing tools, techniques, and practices and provides succinct guidance on how to estimate costs, allocate resources, and make competitive bids. Replete with examples and case histories, this resource illustrates how proper planning can lead to the creation of software that's head and shoulders above the competition.
Your one stop guide to automating infrastructure security using DevOps and DevSecOps Key FeaturesSecure and automate techniques to protect web, mobile or cloud servicesAutomate secure code inspection in C++, Java, Python, and JavaScriptIntegrate security testing with automation frameworks like fuzz, BDD, Selenium and Robot FrameworkBook Description Security automation is the automatic handling of software security assessments tasks. This book helps you to build your security automation framework to scan for vulnerabilities without human intervention. This book will teach you to adopt security automation techniques to continuously improve your entire software development and security testing. You will learn to use open source tools and techniques to integrate security testing tools directly into your CI/CD framework. With this book, you will see how to implement security inspection at every layer, such as secure code inspection, fuzz testing, Rest API, privacy, infrastructure security, and web UI testing. With the help of practical examples, this book will teach you to implement the combination of automation and Security in DevOps. You will learn about the integration of security testing results for an overall security status for projects. By the end of this book, you will be confident implementing automation security in all layers of your software development stages and will be able to build your own in-house security automation platform throughout your mobile and cloud releases. What you will learnAutomate secure code inspection with open source tools and effective secure code scanning suggestionsApply security testing tools and automation frameworks to identify security vulnerabilities in web, mobile and cloud servicesIntegrate security testing tools such as OWASP ZAP, NMAP, SSLyze, SQLMap, and OpenSCAPImplement automation testing techniques with Selenium, JMeter, Robot Framework, Gauntlt, BDD, DDT, and Python unittestExecute security testing of a Rest API Implement web application security with open source tools and script templates for CI/CD integrationIntegrate various types of security testing tool results from a single project into one dashboardWho this book is for The book is for software developers, architects, testers and QA engineers who are looking to leverage automated security testing techniques.
Concepts, methods, and techniques—supported with practical, real-world examples The first book to cover the ISTQB® Certified Test Automation Engineer syllabus With real-world project examples – Suitable as a textbook, as a reference book for ISTQB® training courses, and for self-study This book provides a complete overview of how to design test automation processes and integrate them into your organization or existing projects. It describes functional and technical strategies and goes into detail on the relevant concepts and best practices. The book's main focus is on functional system testing. Important new aspects of test automation, such as automated testing for mobile applications and service virtualization, are also addressed as prerequisites for creating complex but stable test processes. The text also covers the increase in quality and potential savings that test automation delivers. The book is fully compliant with the ISTQB® syllabus and, with its many explanatory examples, is equally suitable for preparation for certification, as a concise reference book for anyone who wants to acquire this essential skill, or for university-level study.
Transform your IT organization from one weighed down by set practices to one with a DevOps culture and a cloud-first strategy that is optimized by automation and other lean practices. In this engaging read, you will discover the opportunities, challenges, lessons, and rewards that CA Technologies encountered when making their agile and DevOps transformation. In Enterprise DevOps Framework author Shamayel Farooqui shows you how agile adoption will enable your organization to stay ahead in an ever-changing business environment and meet your customers’ needs. He includes detailed references to key concepts such as agile, hybrid and cloud technology, infrastructure management, and process automation. What You’ll Learn Establish the focus areas for your IT organization Prepare for the challenges of transforming your enterprise to a DevOps, agile organization Know the key steps for executing an enterprise DevOps strategy Build a strong team of DevOps individuals focused on improving the efficiency of your organization through Agile methodologies, automation, cloud adoption, and “infrastructure as code” practices Who This Book Is For IT administrators, operational personnel, cloud professionals, DevOps professionals, human resources professionals, managers, and C-level staff
Master the art of testing and automating your SOA using SoapUI About This Book Design real-time test automation frameworks for Enterprise applications using SoapUI Learn how to solve test automation issues for complex systems A complete guide to understanding SOA automation from quality assurance to business assurance Who This Book Is For The book is intended for test architects, SOA test specialists, automation testers, test managers, and software developers who have a good understanding of SOA, web services, Groovy Scripting, and the SOAP UI tool. What You Will Learn Familiarize yourself with Test Web services from functional, nonfunctional, and security aspects Learn to test real-time service orchestrations Design test automation solutions for SOA-based Enterprise applications Learn multilayer test automation Selenium plus SoapUI under a single umbrella Integrate your SoapUI framework with Jenkins In Detail SoapUI is an open-source cross-platform testing application that provides complete test coverage and supports all the standard protocols and technologies. This book includes real-time examples of implementing SoapUI to achieve quality and business assurance. Starting with the features and functionalities of SoapUI, the book will then focus on functional testing, load testing, and security testing of web services. Furthermore, you will learn how to automate your services and then design data-driven, keyword-driven, and hybrid-driven frameworks in SoapUI. Then the book will show you how to test UIs and services using SoapUI with the help of Selenium. You will also learn how to integrate SoapUI with Jenkins for CI and SoapUI test with QC with backward- and forward-compatibility. The final part of the book will show you how to virtualize a service response in SoapUI using Service Mocking. You will finish the journey by discovering the best practices for SoapUI test automation and preparing yourself for the online certification of SoapUI. Style and approach Filled with real-time examples, this book will help readers take their knowledge to the next level. This book is a comprehensive guide that will cover the end-to-end life cycle of implementing SoapUI in various phases of software testing and the software development life cycle.
Is Professional services automation dependent on the successful delivery of a current project? Do you monitor the effectiveness of your Professional services automation activities? How do mission and objectives affect the Professional services automation processes of our organization? What should the next improvement project be that is related to Professional services automation? Are there recognized Professional services automation problems? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Professional services automation assessment. Featuring 609 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Professional services automation improvements can be made. In using the questions you will be better able to: - diagnose Professional services automation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Professional services automation and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Professional services automation Scorecard, you will develop a clear picture of which Professional services automation areas need attention. Included with your purchase of the book is the Professional services automation Self-Assessment downloadable resource, containing all 609 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. The Art of Service has helped hundreds of clients to improve execution and meet the needs of customers better by applying business process redesign. Typically, our work generates cost savings of 20 percent to 30 percent of the addressable cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction. How Can we help you? To discuss how our team can help your business achieve true results, please visit http://store.theartofservice.com/contact-us/