Author : Ned F. Kock
Publisher : IGI Global
Page : 172 pages
File Size : 16,99 MB
Release : 1999-01-01
Category : Business & Economics
ISBN : 9781878289582
Process improvement can itself be considerably improved by the use of information technology. Distributed and a synchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are likely to play a major role in this improvement. Process Improvement and Organizational Learning: The Role of Collaboration Technologies analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the author's experiences in numerous process-focused organizational development projects where process improvement groups were aided by the support of collaborative technologies.