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Operations Management in Context provides students with excellent grounding in the theory and practice of operations management and its role within organizations. Structured in a clear and logical manner, it gradually leads newcomers to this subject through each topic area, highlighting key issues, and using practical case study material and examples to contextualize learning. Each chapter is structured logically and concludes with summary material to aid revision. Exercises and self-assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the text.
Operations Management in Context is a straightforward and accessible text which provides students with a good grounding in the theory and practice of operations management and its role within organisations. The structure is clear and logical, leading the newcomer to the subject through the topics in a way to maximise comprehension, highlighting key issues and using case studies and examples from business to contextualise learning. Chapters are structured to enable incremental and progressive learning with a logical development of the content. Each chapter is linked and ends with a summary of the key points met in the text to aid revision. Exercises and self assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the book. The text is accompanied by a lecturer's supplement.
Concluding with over 20 extended case studies from both the manufacturing and service sectors, plus numerous end-of-chapter discussion questions, this should be useful reading for students taking operations management courses.
This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. "Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies". —Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA "This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses". —Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK "For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow". —Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK "This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read". —Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA
An answer book for entrepreneurial executives seeking to take their companies global, Schniederjans's concise presentation gets to the heart of the problem: What will globalization mean, once you have achieved it, and how are you going to get there? How do you make an organization global, and, in fact, what is the difference between global and international? The author sees global firms not simply as big international organizations, but as unique, living organisms that can be managed for everyone's benefit. With two useful appendices and full coverage of the critical functions involved in globally managing a company, this book is an enlightening guide to the intricacies of establishing and developing a profitable global business. Readers will find here the answers to such questions as: How do you get started in going global? What should a global operation be? How should it be structured organizationally? What should its information system do to support its global network? How should its human resources be managed? Its technology? How should it undertake the acquisition of supplies in a global context? How should it conduct R&D and benchmarking? In Part I the author provides an introduction to the basic premise of the book and the necessary terminology. Part II focuses on managerial issues that help the organization globalize operations. In Part III readers get a series of popular tactics they can use to implement the approaches laid out in Part II. Finally, the two appendices help readers locate new information and test the knowledge contained in the book. An important, useful read for professionals, academics, and students.
Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. It provides detailed consideration of service delivery system design, with a dedicated chapter on the subject; introduces the importance of people management from the beginning; provides expanded discussion of operations strategy and market linkage, enterprise resource planning, and supply chain issues including e-procurement; demonstrates operations in the "real world" with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis; and offers a range of companion materials for lecturers and students. Companion Website: http://www.palgrave.com/business/hill/
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
This edited book presents cutting edge international research in operations management sustainability and topical research themes. As the sustainability agenda gains greater prominence and momentum throughout society, business actors and stakeholders are increasingly concerned with the impact of current business operations. There is a growing need for OM research and practice which reflects these concerns. Based on demands from industry and society at large, universities and schools now develop academic programs which are meant to serve this need – yet there is no clear and manifest research program concerning OM and sustainability. This book is of use to both researchers orientating themselves in this new and exciting field and educators seeking inspiration to develop new courses.