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99 Lessons Learned from Disney to Improve the Patient Experience

Author : Jake Poore
Publisher :
Page : 162 pages
File Size : 48,54 MB
Release : 1963-11-30
Category :
ISBN : 9780998343402

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99 Lessons Learned From Disney to Improve the Patient Experience, is a wonderful resource for any health care organization that desires to improve the patient experience. Jake has truly captured the essence of Disney's principles for creating loyalty-driving experiences. And more importantly, he has thoughtfully and artfully applied these principles to the world of health care. For 15+ years, Jake and his team at ILS have been helping health care organizations successfully apply the lessons contained in this book. The lessons are field-tested and they work.

The Lessons Learned Handbook

Author : Nick Milton
Publisher : Elsevier
Page : 207 pages
File Size : 16,62 MB
Release : 2010-06-30
Category : Education
ISBN : 1780631928

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The phrase “lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning

Coping with Crisis

Author : Scott Poland
Publisher :
Page : 433 pages
File Size : 35,70 MB
Release : 1999-01-01
Category : Education
ISBN : 9781570352188

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IT Project Management

Author : R. Ryan Nelson
Publisher : Now Publishers
Page : 122 pages
File Size : 28,87 MB
Release : 2021-01-05
Category : Computers
ISBN : 9781680837766

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Failure to learn from past mistakes and successes has consistently been a major obstacle to improving IT project management. This monograph addresses this shortcoming by integrating, updating, and extending the research findings from four previous studies on IT project retrospectives. The result is a "meta-retrospective" of 264 IT projects.

Lessons from Little Rock

Author : Terrance Roberts
Publisher : University of Arkansas Press
Page : 192 pages
File Size : 48,13 MB
Release : 2013-04-01
Category : Social Science
ISBN : 1935106597

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Sober news reports of a U.S. Army convoy rumbling across the bridge into Little Rock cannot overpower this intimate, powerful, personal account of the integration of Little Rock Central High School. Showing what it felt like to be one of those nine students who wanted only a good high school education, Roberts’s rich narrative and candid voice take readers through that rocky year, helping us realize that the historic events of the Little Rock integration crisis happened to real people—to children, parents, our fellow citizens.

Lessons Learned in Software Testing

Author : Cem Kaner
Publisher : John Wiley & Sons
Page : 326 pages
File Size : 34,34 MB
Release : 2011-08-02
Category : Computers
ISBN : 1118080556

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Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.

Computing Calamities

Author : Robert L. Glass
Publisher :
Page : 324 pages
File Size : 45,36 MB
Release : 1999
Category : Computers
ISBN :

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Many great advances in technology have resulted from risky experimentation, but it's critical to remember and study the spectacular failures that also resulted from some of those risks. Failures can be mundane, like the typical complaints of software projects that are behind schedule and over budget, while others can be much more extravagant. In Computing Calamities, Robert L. Glass has collected war stories from around the industry. Laugh at these mistakes, and learn from them. Someone else's failure could be the foundation of your success.

Lessons of the Lost

Author : Scott C. Hammond PhD
Publisher : iUniverse
Page : 214 pages
File Size : 38,52 MB
Release : 2016-08-26
Category : Self-Help
ISBN : 153200401X

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The wilderness can be unforgiving and dangerous, yet fill our souls with awe and wonder. It can overwhelm us with beauty and stun us with fear, lift our spirits to the highest highs and send us crashing to the floor of creation. The wilderness is a classroom where we learn to survive, thrive and sometimes die. At some point in our lives, we have all been lost in a wilderness of some kindwhether literal or metaphoricalwithout any direction on how to find our way back home. Some have faced survival decisions in community disasters or personal trauma. Some have been lost in work, wandered in careers and professions. Some have been lost in relationships, crippling addictions, health challenges, or grief. Scott Hammond, a volunteer search and rescuer, knows that people who have been lostin the wilderness, in the workplace, or in lifecan teach us how to go beyond survival and thrive, regardless of the nature of our personal wildernesses. Through his experience rescuing others and real-life stories, Hammond provides valuable lessons designed to help those who are lost. These narratives communicate that small things matter, that no one is ever lost alone, and that movement creates opportunity. Being lost is not a geographic problem, but a mental and spiritual problem. Lost people may be deprived of the basics of food, water, and shelter, but they are first deprived of meaning. Restoring that meaning is the first step toward hope, and hope is the beacon that leads you home.

The Lessons of History

Author : Will Durant
Publisher : Simon and Schuster
Page : 128 pages
File Size : 21,25 MB
Release : 2012-08-21
Category : History
ISBN : 1439170193

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A concise survey of the culture and civilization of mankind, The Lessons of History is the result of a lifetime of research from Pulitzer Prize–winning historians Will and Ariel Durant. With their accessible compendium of philosophy and social progress, the Durants take us on a journey through history, exploring the possibilities and limitations of humanity over time. Juxtaposing the great lives, ideas, and accomplishments with cycles of war and conquest, the Durants reveal the towering themes of history and give meaning to our own.