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Lean Six Sigma Case Studies in the Healthcare Enterprise

Author : Sandra L. Furterer
Publisher : Springer Science & Business Media
Page : 400 pages
File Size : 24,4 MB
Release : 2013-11-26
Category : Technology & Engineering
ISBN : 1447155831

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This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

Lean Six Sigma Case Studies in the Healthcare Enterprise

Author : Sandra L. Futerer
Publisher : Springer
Page : 390 pages
File Size : 39,61 MB
Release : 2013-11-29
Category : Technology & Engineering
ISBN : 9781447155843

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This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

Lean Six Sigma for the Healthcare Enterprise

Author : Sandra L. Furterer
Publisher :
Page : 0 pages
File Size : 36,3 MB
Release : 2012
Category : Business & Economics
ISBN : 9781439837603

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Based on the editor’s experience developing and deploying the Enterprise Performance Excellence (EPE) program at Holy Cross Hospital in Fort Lauderdale, Florida, Lean Six Sigma for the Healthcare Enterprise: Methods, Tools, and Applicationsdetails real-world Lean Six Sigma tools and DMAIC problem-solving methodologies that can improve the healthcare industry. A detailed description of how to apply Lean Six Sigma in the healthcare industry, the book describes the Enterprise Performance Excellence Improvement methodology, which provides an enterprise-wide prioritization and value-chain view of healthcare. The book offers real-world healthcare applications that show significant results on throughput, capacity, operational and financial performance, and detailed examples of how Lean Six Sigma tools were applied. These examples demonstrate Six Sigma, DMAIC, and EPE problem solving approaches to healthcare and physician medical practices. With case studies that illustrate how the tools integrate to improve the processes and eliminate root causes of problems, the book covers: Pareto analysis Cause and effect analysis Failure mode and effects analysis Statistical process control SIPOC Process flowcharts Project management tools Lean tools such as 5S, 8 wastes and 5 Whys Theory of Constraints bottleneck reduction and systems thinking The case studies include a wide variety of processes and problems including emergency department throughput improvement, OR case on-time starts and turnaround, applying 5S to improve hospital department organization, diagnostic testing process improvement, linen loss reduction and sepsis protocol design. The book presents a step-by-step walk-through of real-world Lean Six Sigma projects that healthcare providers struggling with shrinking revenues and rising costs can use to improve operations.

Utilizing the 3Ms of Process Improvement in Healthcare

Author : Richard Morrow
Publisher : CRC Press
Page : 323 pages
File Size : 45,2 MB
Release : 2017-07-27
Category : Business & Economics
ISBN : 1466566779

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Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w

Basics of Health Care Performance Improvement

Author : Donald Lighter
Publisher : Jones & Bartlett Publishers
Page : 352 pages
File Size : 33,66 MB
Release : 2011-11-15
Category : Health & Fitness
ISBN : 1449679838

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Basics of Health Care Performance Improvement: A Lean Six Sigma Approach prepares future healthcare administrators to meet the challenges of a changing marketplace through the proven Lean Six Sigma method of quality improvement—straightforward principles and procedures that enhance how healthcare organizations operate. With an eye toward meeting consumers’ increasing demand for value in health care, this new volume provides in-depth information on planning and implementing a “Define-Measure-Analyze-Improve-Control” (DMAIC) initiative to reduce errors and improve performance in healthcare settings, and serves as an essential reference on the basics of Lean Six Sigma and its application in augmenting the quality of care. Key Features: Lean Six Sigma case studies drawn from the industry; A thorough exploration of DMAIC approach to quality improvement; Discussion questions in every chapter Instructor Resources: Instructor's Manual, PowerPoint Presentations, and a TestBank

Lean Six Sigma in Service

Author : Sandra L. Furterer
Publisher : CRC Press
Page : 484 pages
File Size : 36,59 MB
Release : 2016-04-19
Category : Technology & Engineering
ISBN : 1420079107

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In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S

Applying Lean Six Sigma in Health Care

Author : Thomas K. Ross
Publisher : Jones & Bartlett Learning
Page : 407 pages
File Size : 22,59 MB
Release : 2019-09-11
Category : Health & Fitness
ISBN : 1284170756

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Written to address the growing demand for Lean Six Sigma expertise, this text provides a step-by-step Define-Measure-Analyze-Improve-Control (DMAIC) process, that describes how to use the tools appropriate for each phase and provide data where tools can be practiced by students. Applying Lean Six Sigma in Health Care trains students on performance improvement techniques and current terminology so that they will be prepared to conduct Lean Six Sigma projects in large health care systems and support the physicians and nurses running these projects. With a focus on application, students learn and utilize the DMAIC process, by applying it to an improvement project that is carried through the text.

Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition

Author : Jay Arthur
Publisher : McGraw Hill Professional
Page : 400 pages
File Size : 36,52 MB
Release : 2016-09-05
Category : Technology & Engineering
ISBN : 1259641090

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Simple Steps to Improve Patient Safety, Patient Flow and the Bottom Line A Doody's Core Title for 2021! This thoroughly revised resource shows, step-by-step, how to simplify, streamline, analyze, and optimize healthcare performance using tested Lean Six Sigma and change management techniques. Lean Six Sigma for Hospitals, Second Edition, follows the patient from the front door of the hospital or emergency room all the way through discharge. The book fully explains how to improve operations and quality of care while dramatically reducing costs—often in just five days. Real-world case studies from major healthcare institutions illustrate successful implementations of Lean Six Sigma. Coverage includes: • Lean Six Sigma for hospitals, emergency departments, operating rooms, medical imaging facilities, nursing units, pharmacies, and ICUs • Patient flow and quality • Clinical staff • Order and claims accuracy • Billing and collection • Defect and medical error reduction • Excel power tools for Lean Six Sigma • Data mining and analysis • Process flow charts and control charts • Laser-focused process innovation • Statistical tools for Lean Six Sigma • Planning and implementation

Solutions to the Healthcare Quality Crisis

Author : Søren Bisgaard
Publisher : Quality Press
Page : 209 pages
File Size : 45,62 MB
Release : 2009-02-06
Category : Medical
ISBN : 0873894588

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Healthcare around the world is in crisis as a result of complex structural and strategic problems that will require solutions at a very high level. This book demonstrates that effective solutions based on modern quality management principles can be applied to alleviate many problems locally within healthcare institutions. It is designed to support doctors, nurses, technicians, and administrators who are interested in applying quality management principles and the tools of Lean Six Sigma to improve healthcare within their own institutions. The book should also be of interest to politicians, policy makers and government officials wrestling with healthcare issues. The book presents a wide selection of examples of the applications of Lean Six Sigma originally published in two of ASQ’s journals, Quality Progress and Six Sigma Forum Magazine over the past few years. Each case illustrates some aspect of how to improve quality and reduce waste in healthcare institutions, whether in the direct delivery of healthcare or on the equally important administrative side. Some of the cases are from large metropolitan hospitals and others are from smaller institutions. Most of the cases show what has worked, while a few show pitfalls or obstacles to be avoided. Chapter 1 presents some of the basic notions of Lean Six Sigma quality management, explains key concepts and terminology, and makes the reading of the cases easier. The introduction is followed by Chapter 2 presenting six articles of a general nature written by healthcare professionals from a variety of healthcare institutions engaged in quality improvement: how they achieved their results and what they learned. Chapter 3 provides eight detailed cases that describe specific applications of Lean Six Sigma to healthcare. Finally, Chapter 4 provides a discussion of lessons learned and where we go from here. This book is specifically intended for healthcare professionals with no previous background, knowledge, or experience with Lean Six Sigma. More broadly, it should be of interest to anyone interested in healthcare quality: doctors, nurses, pharmacists, technicians, healthcare administrators, consultants, concerned citizens, politicians, policy analysts, government officials, etc. These cases from American and European healthcare organizations of the use of Lean Six Sigma are documented by pioneering front line healthcare professionals ─ doctors, nurses and healthcare administrators ─ willing to take personal responsibility and show leadership to improve quality and reduce the escalating costs of healthcare. This book is not about theory. It is a book for doers, showing healthcare providers how to do it. It shows how they can take their destiny in their hands and do something about healthcare quality and costs.

Leveraging Lean in Healthcare

Author : Charles Protzman
Publisher : CRC Press
Page : 393 pages
File Size : 43,48 MB
Release : 2018-06-28
Category : Business & Economics
ISBN : 1439813868

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Winner of a 2013 Shingo Research and Professional Publication AwardThis practical guide for healthcare executives, managers, and frontline workers, provides the means to transform your enterprise into a High-Quality Patient Care Business Delivery System. Designed for continuous reference, its self-contained chapters are divided into three primary s