[PDF] Improving The Use Of Quality Circles In Police Departments eBook

Author : Harry P. Hatry
Publisher :
Page : 104 pages
File Size : 23,45 MB
Release : 1986
Category : Government publications
ISBN :

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The study concludes that the use of quality circles in police departments has the potential to achieve a number of small-scale service improvements in work units that use them. The effective use of quality circles, however, requires modest expenditures for training, overtime pay, and other activities of quality circles. There is no evidence to date that quality circles produce any major improvements in service delivery or productivity. The circles have typically focused on improving working conditions and the resolution of relatively minor, narrowly focused operating problems. Absent continuing maintenance of the circles and the identification of issues that impact employees' work, quality circles tend to deteriorate after a year or two. The long-term survival of quality circles depends on voluntary participation, a motivated facilitator who is given time to devote to the circle's operation, and explicit support and recognition from upper management.

Author : Harry P. Hatry
Publisher :
Page : 96 pages
File Size : 30,58 MB
Release : 1986
Category : Police administration
ISBN :

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This report examines the practical issues that police departments face when considering the adoption, design, and implementation of "quality circle" programs, in which small groups of employees, primarily nonmanagement personnel from the same work unit, meet regularly to identify, analyze, and recommend solutions to problems confronting their work unit. This book reports on a 2-year (1983 and 1984) study of quality circles that involved a relevant literature review, a mail survey of police departments, telephone interviews with department personnel responsible for quality circles, a review of materials, and onsite field work. The study resulted in indications of the likely outcomes of police quality circles and information about specific ways to better apply quality circles and similar employee participation programs in police departments. The study concludes that the use of quality circles in police departments has the potential to achieve a number of small-scale service improvements in work units that use them. The effective use of quality circles, however, requires modest expenditures for training, overtime pay, and other activities of quality circles. There is no evidence to date that quality circles produce any major improvements in service delivery or productivity. The circles have typically focused on improving working conditions and the resolution of relatively minor, narrowly focused operating problems. Absent continuing maintenance of the circles and the identification of issues that impact employees' work, quality circles tend to deteriorate after a year or two. The long-term survival of quality circles depends on voluntary participation, a motivated facilitator who is given time to devote to the circle's operation, and explicit support and recognition from upper management. Detailed recommendations are offered for the development and maintenance of quality circles so they can fulfill their potential for improving work unit operations and employee morale. 24 notes and 101 references.

Author : Ellen Doree Rosen
Publisher : SAGE
Page : 292 pages
File Size : 46,3 MB
Release : 1993-07-22
Category : Political Science
ISBN : 9780803945739

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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Author :
Publisher :
Page : 538 pages
File Size : 39,69 MB
Release : 1991
Category : Criminal justice, Administration of
ISBN :

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Contains information on criminal justice publications and other materials available from NIJ's information clearinghouse, the National Criminal Justice Reference Service (NCJRS), and other sources.

Author : Larry K. Gaines
Publisher : Routledge
Page : 655 pages
File Size : 47,58 MB
Release : 2010-04-07
Category : Political Science
ISBN : 143775564X

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This comprehensive text provides an overview of law enforcement topics, integrating major empirical findings and theory-based research findings in the field with a thorough analysis of contemporary policing problems. The issues-oriented discussion focuses on critical concerns facing American police, including personnel systems, organization and management, operations, discretion, use of force, culture and behavior, ethics and deviance, civil liability and police-community relations. A critical assessment of police history and the role politics played in the development of American police institutions is offered. Globalization, terrorism and homeland security are addressed. Video links provide additional coverage of topics discussed in the text. Now in full color, with color photographs and illustrations. Video links provide additional coverage of topics discussed in the text. Key concepts, internet links, charts and tables support the text throughout. Includes a glossary.