[PDF] Help Desk Analyst Complete Certification Kit eBook

Author : Ivanka Menken
Publisher : Emereo Publishing
Page : 164 pages
File Size : 49,35 MB
Release : 2010
Category : Business & Economics
ISBN : 9781742442846

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Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions. Learn how to: - Gain employment as a Help Desk Analyst - Handle difficult customer calls - Manage common IT support calls - Gather ideas and feedback from customers - Build loyalty and trust through the power of community At it's most essential, a help desk gives customers a place to address their questions, problems, issues with a company's product or service. Without a help desk, companies lose a valuable opportunity to absorb a customer's negative experiences and turn them around. While usually there when something goes wrong, help desks are essential to overall positive customer experiences and client services. This book and certification is for any professional or company that's looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification. The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn't have to be complicated and cumbersome. Upon achieving your certification you'll be able to answer the following questions with confidence: - What are the most important things to consider when providing Help Desk support? - What are the industry-standard practices used to manage IT service delivery? - What skills are required to gain employment as a Help Desk analyst? - What are the recognized "best practices" for managing user requests and incidents? - What role can self-help play in supporting Help Desk services? - How do you calculate incident priority? - How effective is our existing reporting system? - What is required to automate the installation and configuration of the operating system? - What is missing in your Help Desk solution to help your business efficiently? - What does Customer Service mean to you? And many, many more.

Author : Florence Berger
Publisher : Emereo Publishing
Page : 112 pages
File Size : 47,94 MB
Release : 2016-05-13
Category : Education
ISBN : 9781489120762

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This self-study Exam preparation guide and its accompanying online course for the Help Desk Analyst Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Help Desk Analyst subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Help Desk Analyst concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Help Desk Analyst Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Help Desk Analyst Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Help Desk Analyst Exam.

Author : Ivanka Menken
Publisher : Tebbo
Page : 150 pages
File Size : 40,33 MB
Release : 2011
Category : Business & Economics
ISBN : 9781743047255

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Failover is the capability to switch over automatically to a redundant or standby computer server, system, or network upon the failure or abnormal termination of the previously active application, server, system, or network. Failover happens without human intervention and generally without warning, unlike switchover. Systems designers usually provide failover capability in servers, systems or networks requiring continuous availability and a high degree of reliability. This book is your ultimate resource for Failover. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Failover right away, covering: Failover, Fault-tolerant computer system, Fault-tolerant design, Application checkpointing, Business Continuance Volume, Capillary routing, Chandra-Toueg consensus algorithm, Computer cluster, Consensus (computer science), Data synchronization, Disk array, Disk mirroring, Dual modular redundant, Error-tolerant design, Fail soft, Fail-safe, Fail-silent system, Failure detector, Failure-oblivious computing, Fault-tolerant system, Geoplexing, High-availability cluster, Hot spare, Hot swapping, Lockstep (computing), Log shipping, Log-structured file system, Mirror (computing), Multipath I/O, N-version programming, Paxos (computer science), Processor array, Quantum error correction, RAID, Redundancy (engineering), Redundant array of independent memory, Redundant Array of Inexpensive Nodes, Redundant topologies, Reliability, Availability and Serviceability, Replication (computer science), Round-robin DNS, Self-stabilization, Server farm, Single point of failure, Snapshot (computer storage), Solaris Multiplexed I/O, SpaceWire, Spanning Tree Protocol, State machine replication, Superstabilization, Switchover, Tandem Computers, Toric code, Triple modular redundancy, Uptime, Virtual synchrony This book explains in-depth the real drivers and workings of Failover. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Failover with the objectivity of experienced professionals.

Author : Ivanka Menken
Publisher : Emereo Publishing
Page : 124 pages
File Size : 43,20 MB
Release : 2013-09
Category : Computers
ISBN : 9781488523670

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Improve business decision-making processes today with Business Analytics. Business Analytics is a vital process used by organizations to create informed business strategies though the analysis of business data. Become a valued member of your organization by learning the benefits of implementing Business Analytics applications. Business analytics (BA) pertains to the skills, technologies, applications, and practices for continuous and repetitive exploration and investigation of business performance in the past to gain insight and drive business planning. Business analytics centers on discovering new insights and understanding of business performance based on data and statistical methods. This certification kit would be beneficial to recent graduates looking to get a foothold in the IT Industry, analysts looking to improve their understanding of the business analyst role, organizations wanting to make better and more informed business decisions, as well as looking for ways to explore business data and implement statistical analysis, and managers looking to optimize business processes. This certification validates your knowledge of specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Business Analytics toolbox. The industry is facing a bold, new world with the amazing developments of Business Analytics, and the challenges and the opportunities this presents are unprecedented. The Business Analytics Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Analytics concepts and their practical application in any environment. The Art of Service's introductory Business Analytics training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Business Analytics. This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Business Analytics applications present. Take the next step: Get Certified! The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Business Analytics Complete Certification Kit course prepares you for Business Analytics Certification. Why register? - Easy and affordable. - Learning about Business Analytics technologies has never been more affordable. - Latest industry trends explained. - Acquire valuable skills and get updated about the industry's latest trends right here. Today. - Learn from the Experts. The Art of Service offers education about Business Analytics and 300 other technologies by the industry's best. - Learn at your own pace. Find everything right here, when you need it, and from wherever you are. What will you learn? - Learn the important concepts, tools, applications, and uses of Business Analytics. - Identify the levels of analytics. - Learn about the role of the Business Analyst. - Examine Business Analytics techniques and software. - Explore the challenges and predicted future of Business Analytics . Course Outline The topics covered in this course are: - All About Analytics. - Levels of Analytics and the Business Analyst. - Overview of Business Analytics. - Analytics Applications. - Business Analytics Techniques. - Business Analytics Software. - Optimizing, Challenges, and Future of Business Analytics. Contact Hours: The recommended minimum contact hours to pass the certification test is 18 hours. Delive

Author : Helen Ayers
Publisher : Emereo Publishing
Page : 112 pages
File Size : 36,16 MB
Release : 2016-05-13
Category : Education
ISBN : 9781489120779

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This self-study Exam preparation guide and its accompanying online course for the Help Desk Manager Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Help Desk Manager subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Help Desk Manager concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Help Desk Manager Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Help Desk Manager Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Help Desk Manager Exam.

Author : Laura Brandenburg
Publisher :
Page : 244 pages
File Size : 10,59 MB
Release : 2015-01-02
Category : Business
ISBN : 9780983861126

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You may be wondering if business analysis is the right career choice, debating if you have what it takes to be successful as a business analyst, or looking for tips to maximize your business analysis opportunities. With the average salary for a business analyst in the United States reaching above $90,000 per year, more talented, experienced professionals are pursuing business analysis careers than ever before. But the path is not clear cut. No degree will guarantee you will start in a business analyst role. What's more, few junior-level business analyst jobs exist. Yet every year professionals with experience in other occupations move directly into mid-level and even senior-level business analyst roles. My promise to you is that this book will help you find your best path forward into a business analyst career. More than that, you will know exactly what to do next to expand your business analysis opportunities.

Author : Darril Gibson
Publisher : Pearson IT Certification
Page : 450 pages
File Size : 47,14 MB
Release : 2014-10-27
Category : Computers
ISBN : 0133571858

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All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

Author : Ivanka Menken
Publisher : Emereo Publishing
Page : 172 pages
File Size : 44,11 MB
Release : 2010
Category : Business & Economics
ISBN : 9781742445014

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Software as a service, is software that is deployed over the internet and/or is deployed to run behind a firewall on a local area network or personal computer. With SaaS, a provider licenses an application to customers as a service on demand, through a subscription, in a "pay-as-you-go" model, or increasingly at no charge. SaaS was initially widely deployed for sales force automation and Customer Relationship Management (CRM). Now, it has become commonplace for many business tasks, including computerized billing, invoicing, human resource management, financials, content management, collaboration, document management, and service desk management. The SaaS Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the SaaS Specialist Exam. Still a number one best-seller for SaaS IT Management from Amazon.com to Barnes and Noble and many more, this Second edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your exam on the first attempt. With new examples, instructions, and cautionary advice, the Kit is, to quote numerous of Cloud Computing certified clients, "the gold standard of Cloud Computing Certification." As the industry standard in terms of Process, Service and Lifecycle Management for IT, the SaaS specialist exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the SaaS framework, SaaS certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the SaaS specialist certification exam, including: - Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - A Real World Guide to SaaS Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. - Ability to assess what you've learned with challenging SaaS specialist exam style questions. - Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified SaaS trainers who explain each of the topics and concepts of SaaS. - Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt. This new Expanded and Updated edition includes: - Content updated to match the latest syllabus - processes and other content areas all provided for in both the book and elearning presentations - More in-depth exam prep - eg. answer guides for all exam questions - More content depth in a number of areas This Kit Contains The Book And Online Course Access That Provides Everything You Need To Prepare For The SaaS And Web Applications Specialist Certification Exam, Including In-Depth Coverage Of All Exam Objectives, Scenarios To Easily Demonstrate The Processes In Action, And Practice Exam Questions For That Last Minute Test Preparation. This Study Guide And Online Course Access Provides Complete, In-Depth Coverage Of All Exam Objectives For The SaaS And Web Applications Specialist Exam In A Systematic Approach, So You Can Be Confident You're Getting The Instruction You Need

Author : Jeff T. Parker
Publisher : John Wiley & Sons
Page : 560 pages
File Size : 11,11 MB
Release : 2019-07-18
Category : Computers
ISBN : 1119516978

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Test your knowledge and know what to expect on A+ exam day CompTIA A+ Complete Practice Tests, Second Edition enables you to hone your test-taking skills, focus on challenging areas, and be thoroughly prepared to ace the exam and earn your A+ certification. This essential component of your overall study plan presents nine unique practice tests—and two 90-question bonus tests—covering 100% of the objective domains for both the 220-1001 and 220-1002 exams. Comprehensive coverage of every essential exam topic ensures that you will know what to expect on exam day and maximize your chances for success. Over 1200 practice questions on topics including hardware, networking, mobile devices, operating systems and procedures, troubleshooting, and more, lets you assess your performance and gain the confidence you need to pass the exam with flying colors. This second edition has been fully updated to reflect the latest best practices and updated exam objectives you will see on the big day. A+ certification is a crucial step in your IT career. Many businesses require this accreditation when hiring computer technicians or validating the skills of current employees. This collection of practice tests allows you to: Access the test bank in the Sybex interactive learning environment Understand the subject matter through clear and accurate answers and explanations of exam objectives Evaluate your exam knowledge and concentrate on problem areas Integrate practice tests with other Sybex review and study guides, including the CompTIA A+ Complete Study Guide and the CompTIA A+ Complete Deluxe Study Guide Practice tests are an effective way to increase comprehension, strengthen retention, and measure overall knowledge. The CompTIA A+ Complete Practice Tests, Second Edition is an indispensable part of any study plan for A+ certification.