[PDF] Front Line Workers In The Global Service Economy eBook

Author : Giovanna Fullin
Publisher : Routledge
Page : 148 pages
File Size : 43,58 MB
Release : 2021-06-17
Category : Political Science
ISBN : 1000399176

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Walking around the commercial streets of New York, San Francisco, Milan, London, or Paris and looking at the succession of multinational chain stores’ windows, you can easily forget what country you are in. However, if you hear the small talk among the employees, you hear very different stories. In New York, a 30-year-old woman is worried because she does not know if she will work enough hours to make a living the following week—whereas, in Milan, a mother of the same age knows she will work 20 hours a week but is concerned about whether her contract will be renewed at the end of the following month. Following three years of fieldwork, which included 100 in-depth interviews with front-line retail workers and unionists in New York City and Milan, Front-Line Workers in the Global Service Economy investigates both the lived experiences of salespersons in the "fast fashion" industry—a retail sector made of large chains of stores selling fashion garments at low prices—and the possibilities of collective action and structured forms of resistance to these global trends. In the face of economic globalization and vigorous managerial efforts to minimize labor costs and to standardize the retail experience, mass fashion workers’ stories tell us how strong the pressure toward work devaluation in low-skilled service sectors can be, and how devastating its effects are on the workers themselves.

Author : Mark Vitale
Publisher :
Page : 0 pages
File Size : 49,84 MB
Release : 2023
Category : Business & Economics
ISBN : 9781668425299

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"This publication is a unique synthesis of concepts presented for a collection of industries that have had little research of this nature conducted as of yet. The hospitality, restaurant and tourism industries feature hundreds of thousands of service-based frontline jobs that are rarely considered long-term careers by either employees or employers. With a deeper understanding of how strategic career pathways and cultures of professional identify can be integrated and applied within these disciplines, industry employers will be able to use this publication to develop proactive strategies to optimize their own operation, establish leadership-focused succession planning and minimize the cost impact of fluctuations in labor availability fluctuations"--

Author : Franziska Ohnsorge
Publisher : World Bank Publications
Page : 397 pages
File Size : 42,19 MB
Release : 2022-02-09
Category : Business & Economics
ISBN : 1464817545

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A large percentage of workers and firms operate in the informal economy, outside the line of sight of governments in emerging market and developing economies. This may hold back the recovery in these economies from the deep recessions caused by the COVID-19 pandemic--unless governments adopt a broad set of policies to address the challenges of widespread informality. This study is the first comprehensive analysis of the extent of informality and its implications for a durable economic recovery and for long-term development. It finds that pervasive informality is associated with significantly weaker economic outcomes--including lower government resources to combat recessions, lower per capita incomes, greater poverty, less financial development, and weaker investment and productivity.

Author : Alistair Dieppe
Publisher : World Bank Publications
Page : 552 pages
File Size : 32,52 MB
Release : 2021-06-09
Category : Business & Economics
ISBN : 1464816093

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The COVID-19 pandemic struck the global economy after a decade that featured a broad-based slowdown in productivity growth. Global Productivity: Trends, Drivers, and Policies presents the first comprehensive analysis of the evolution and drivers of productivity growth, examines the effects of COVID-19 on productivity, and discusses a wide range of policies needed to rekindle productivity growth. The book also provides a far-reaching data set of multiple measures of productivity for up to 164 advanced economies and emerging market and developing economies, and it introduces a new sectoral database of productivity. The World Bank has created an extraordinary book on productivity, covering a large group of countries and using a wide variety of data sources. There is an emphasis on emerging and developing economies, whereas the prior literature has concentrated on developed economies. The book seeks to understand growth patterns and quantify the role of (among other things) the reallocation of factors, technological change, and the impact of natural disasters, including the COVID-19 pandemic. This book is must-reading for specialists in emerging economies but also provides deep insights for anyone interested in economic growth and productivity. Martin Neil Baily Senior Fellow, The Brookings Institution Former Chair, U.S. President’s Council of Economic Advisers This is an important book at a critical time. As the book notes, global productivity growth had already been slowing prior to the COVID-19 pandemic and collapses with the pandemic. If we want an effective recovery, we have to understand what was driving these long-run trends. The book presents a novel global approach to examining the levels, growth rates, and drivers of productivity growth. For anyone wanting to understand or influence productivity growth, this is an essential read. Nicholas Bloom William D. Eberle Professor of Economics, Stanford University The COVID-19 pandemic hit a global economy that was already struggling with an adverse pre-existing condition—slow productivity growth. This extraordinarily valuable and timely book brings considerable new evidence that shows the broad-based, long-standing nature of the slowdown. It is comprehensive, with an exceptional focus on emerging market and developing economies. Importantly, it shows how severe disasters (of which COVID-19 is just the latest) typically harm productivity. There are no silver bullets, but the book suggests sensible strategies to improve growth prospects. John Fernald Schroders Chaired Professor of European Competitiveness and Reform and Professor of Economics, INSEAD

Author : Klaus Schwab
Publisher : Currency
Page : 192 pages
File Size : 28,22 MB
Release : 2017-01-03
Category : Business & Economics
ISBN : 1524758876

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World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolu­tion, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wear­able sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manu­facturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individu­als. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frame­works that advance progress.

Author : Andrea Lynn Campbell
Publisher :
Page : 0 pages
File Size : 34,80 MB
Release : 2016
Category :
ISBN :

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Research has consistently demonstrated that the long-term residential care (LTRC) frontline workforce encounters a range of serious health and safety hazards and risks that result in physical and psychological injury, illness, absenteeism, and related costs. Using the lens of feminist political economy, this dissertation explores the risks workers encounter on the frontlines of LTRC, how these workplace risks are shaped by broader social, economic, political, and historical factors, as well as the ways frontline workers resist, challenge, or shape the conditions of their work in this setting. My analysis of primary data is informed by interviews with 17 frontline workers working within for-profit, non-profit, and municipal LTRC facilities within Ontario and 2 key informants. Restructuring and reform of health and social care services under neoliberalism have profoundly transformed the character, funding, organization, and delivery of LTRC. These changes have serious implications for workforce configurations, the conditions of work and care, workplace health and safety, worker control over their labour, and capacities for worker resistance to the conditions of their work. Within the LTRC organizational hierarchy, frontline workers are of marginal status. The frontline workforce is composed predominately of women and increasingly marginalized immigrants and racialized groups, whose care labour on the frontlines is often naturalized, undervalued, and treated as unskilled and safe. This research provides evidence that restructuring and work reorganization processes, policies, and practices constitute a form of structural violence, which contribute to, intensify, and/or give rise to new sources of struggle, inequity, risk, violence, alienation, and exploitation on the everyday/everynight frontlines of LTRC.

Author : Katherine Jane Vallance
Publisher :
Page : pages
File Size : 39,70 MB
Release : 2009
Category :
ISBN :

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Changes to the global economy over the past few decades along with growing support for neo-liberal policies in Canada have led to an increase in precarious, low-wage frontline service work. These kinds of occupations often involve sustained interaction with clients and have high job demands, low job control and insufficient monetary reward. Further, many of these jobs also tend to be gendered (i.e., they involve a large degree of?emotional' labour or care work that is predominantly carried out by female workers). Working conditions such as these can have a negative impact on the mental health of frontline service workers leading to psychological distress and depression. Chronic stress or cumulative stressful life events can also increase vulnerability to depression. While these stressors can be exacerbated by poor working conditions, they can also exist independently of them. Comparative research across two or more frontline service occupations, similar in broad strokes but differing in workplace characteristics, is especially needed to understand how structural and contextual factors in the workplace and over the life course interact to produce depression. This thesis presents data from my supervisor (Dr. Cecilia Benoit) and colleagues' 4-wave longitudinal study entitled?Interactive service workers' occupational health and safety and access to health services? (Benoit, Jansson, Leadbeater & McCarthy, 2005). This is a study of three types of frontline service jobs? two in the formal economy (hairstyling and food and beverage service) and one in the shadow/informal economy (sex industry). Results of this secondary analysis demonstrate that not only do working conditions have a significant impact on the mental health of frontline service workers but that stressful life events also have very strong explanatory power in understanding why certain workers experience depression more than others. The findings indicate that sex workers have the highest levels of depression, in comparison to stylists and servers. Yet sex workers report protective factors in their jobs, including higher comparative decision latitude, that contradict much of the current literature on sex work. The thesis concludes with policy recommendations and gives direction for further research in the area of frontline service work and depression.

Author : Vitale, Mark Peter
Publisher : IGI Global
Page : 387 pages
File Size : 26,73 MB
Release : 2024-01-24
Category : Business & Economics
ISBN : 1668425300

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The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within these industries to cultivate a resilient front-line workforce. Front-line positions, often considered transient and unskilled, lack the structured development pipelines that other professional industries utilize successfully. As organizations struggle to address these workforce challenges, Career Pathways and Professional Identities for Front-Line Workers in the Service Industries serves as a guide filled with solutions in the face of industry-wide adversity. Career Pathways and Professional Identities for Front-Line Workers in the Service Industries responds to the urgency within the hospitality, restaurant, and tourism industries, by applying the dynamics of the 4th Industrial Revolution and the Gig Economy, to propose innovative solutions to engineer sustainable career pathways and foster professional identities. Ideal for employers, educators, and researchers involved in these industries, the book aims to guide organizations in optimizing operations, implementing leadership-focused succession planning, and minimizing the impact of labor fluctuations. From an academic perspective, it harmonizes industry-focused programs, offering a distinct element for hospitality, restaurant, and tourism management curricula. Additionally, it opens avenues for research on transitioning low-pay roles into meaningful, long-term careers with a focus on continuous improvement.

Author : Krutika Parasar Raulkar, MD
Publisher :
Page : 318 pages
File Size : 11,8 MB
Release : 2020-08-09
Category :
ISBN :

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What are coronaviruses? Who is at risk for COVID-19? What treatments work? Should we lock-down or reopen? Questions abound in light of this deadly virus, which has already infected 19 million people worldwide and claimed the lives of over 700,000 as of early August. Even those who survive may cope with significant long-lasting morbidities such as encephalopathy and critical illness myopathy. As fear spreads, our global economy collapses with massive unemployment rates and irreversible business closures. How can we fight this virus? Dr. Raulkar shares insider accounts of the deadly pandemic from one of the hardest hit medical systems in the world. Packed with the most current medical information, a historical account of the discovery and political reaction to COVID-19, and inspiring accounts and photos of frontline healthcare workers, this book provides the knowledge you need to stay well-informed about COVID-19, and hope and optimism to get you through these challenging times.