[PDF] Front Desk eBook

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Front Desk

Author : Kelly Yang
Publisher : Walker Books Australia
Page : 292 pages
File Size : 39,15 MB
Release : 2018-08-01
Category : Juvenile Fiction
ISBN : 1760650722

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An empowering story of empathy, courage, and hope, based on the author's real-life experience immigrating to the US as a child and working at the front desk of the motel where her parents work. Ten year-old Mia Tang moved to the US for a better life, a freer life, but so far, it's a life where she runs the front desk of a motel while her parents clean rooms. And she's not even allowed to use the swimming pool. Based on author Kelly Yang’s real-life experience immigrating to America from China and running a motel with her parents, this novel explores how one little girl overcomes language barriers, discrimination, and her own lack of confidence to find her voice – and use it to make a difference. This is a sensitive story of tolerance and diversity that will resonate with readers of all cultures who have experienced the challenges of feeling like an outsider.

Three Keys (Front Desk #2)

Author : Kelly Yang
Publisher : Scholastic Inc.
Page : 225 pages
File Size : 50,72 MB
Release : 2020-09-15
Category : Juvenile Fiction
ISBN : 1338648160

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The story of Mia and her family and friends at the Calivista Motel continues in this powerful, hilarious, and resonant sequel to the award-winning novel Front Desk. Mia Tang thinks she's going to have the best year ever.She and her parents are the proud owners of the Calivista Motel, Mia gets to run the front desk with her best friend, Lupe, and she's finally getting somewhere with her writing!But as it turns out, sixth grade is no picnic...1. Mia's new teacher doesn't think her writing is all that great. And her entire class finds out she lives and works in a motel! 2. The motel is struggling, and Mia has to answer to the Calivista's many, many worried investors.3. A new immigration law is looming and if it passes, it will threaten everything -- and everyone -- in Mia's life.It's a roller coaster of challenges, and Mia needs all of her determination to hang on tight. But if anyone can find the key to getting through turbulent times, it's Mia Tang!

Key Player (Front Desk #4)

Author : Kelly Yang
Publisher : Scholastic Inc.
Page : 229 pages
File Size : 10,86 MB
Release : 2022-09-06
Category : Juvenile Fiction
ISBN : 1338776266

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Mia Tang is going for the goal in the fourth Front Desk novel by New York Times bestselling author Kelly Yang! Mia Tang is play to win! The Women’s World Cup is coming to Southern California, and everyone has soccer fever—especially Mia Tang! The U.S. team is playing China in the finals, and Mia feels like her two identities are finally coming together. But when her P.E. teacher gives her a C, Mia tries to pull up her grade by scoring interviews with the championship teams. It’s not so easy when . . . 1. The two teams are hunkered down in secret hotels in Pasadena and not taking any media requests. 2. Mr. Yao is back at the motel—as a co-owner! Jason is sure his dad deserves a second chance. Mia is not so sure. 3. Mia’s parents are trying to buy a house of their very own, which turns out to be a LOT harder than they thought! As Mia aims for her goals, she'll have to face strikers from all corners, as well as her own fears. But if anyone can find a way to win big, it's Mia Tang!

Room to Dream (Front Desk #3)

Author : Kelly Yang
Publisher : Scholastic Inc.
Page : 245 pages
File Size : 45,49 MB
Release : 2021-09-21
Category : Juvenile Fiction
ISBN : 1338621157

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New York Times bestselling author Kelly Yang is back with another heartwarming and inspiring story of Mia and friends! Mia Tang is going for her dreams! After years of hard work, Mia Tang finally gets to go on vacation with her family -- to China! A total dream come true! Mia can't wait to see all her cousins and grandparents again, especially her cousin Shen. As she roams around Beijing, witnessing some of the big changes China's going through, Mia thinks about the changes in her own life, like . . . 1. Lupe's taking classes at the high school! And Mia's own plans to be a big writer are . . . stuck. 2. Something happened with Jason and Mia has no idea what to do about it. 3. New buildings are popping up all around the motel, and small businesses are disappearing. Can the Calivista survive? Buckle up! Mia is more determined than ever to get through the turbulence, now that she finally has . . . room to dream!

Front Desk Security and Safety

Author : Betty A. Kildow
Publisher : Amacom Books
Page : 146 pages
File Size : 31,10 MB
Release : 2004
Category : Business & Economics
ISBN : 9780814408261

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"Front Desk Security and Safety supplies readers with indispensable facts and techniques on issues of safety and security, focusing in on specific responsibilities, emergency preparation and response, and prevention. An important manual no organization should be without, this comprehensive book helps ensure that the proper procedures and materials are in place. It includes: Step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and more Emergency checklists and protocols that front desk people can copy and post at their desk Instructions for conducting safety training and emergency response drills Methods for protecting employees and working with external safety authorities when emergencies arise Techniques for keeping the business running despite sometimes substantial limitations Front Desk Security and Safety is a crucial reference that will help organizations of every kind ensure the safety of their people."

FRONT DESK

Author : Narayan Changder
Publisher : CHANGDER OUTLINE
Page : 123 pages
File Size : 17,68 MB
Release : 2024-05-03
Category : Literary Criticism
ISBN :

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THE FRONT DESK MCQ (MULTIPLE CHOICE QUESTIONS) SERVES AS A VALUABLE RESOURCE FOR INDIVIDUALS AIMING TO DEEPEN THEIR UNDERSTANDING OF VARIOUS COMPETITIVE EXAMS, CLASS TESTS, QUIZ COMPETITIONS, AND SIMILAR ASSESSMENTS. WITH ITS EXTENSIVE COLLECTION OF MCQS, THIS BOOK EMPOWERS YOU TO ASSESS YOUR GRASP OF THE SUBJECT MATTER AND YOUR PROFICIENCY LEVEL. BY ENGAGING WITH THESE MULTIPLE-CHOICE QUESTIONS, YOU CAN IMPROVE YOUR KNOWLEDGE OF THE SUBJECT, IDENTIFY AREAS FOR IMPROVEMENT, AND LAY A SOLID FOUNDATION. DIVE INTO THE FRONT DESK MCQ TO EXPAND YOUR FRONT DESK KNOWLEDGE AND EXCEL IN QUIZ COMPETITIONS, ACADEMIC STUDIES, OR PROFESSIONAL ENDEAVORS. THE ANSWERS TO THE QUESTIONS ARE PROVIDED AT THE END OF EACH PAGE, MAKING IT EASY FOR PARTICIPANTS TO VERIFY THEIR ANSWERS AND PREPARE EFFECTIVELY.

Top Story (Front Desk #5)

Author : Kelly Yang
Publisher : Scholastic Inc.
Page : 248 pages
File Size : 28,32 MB
Release : 2023-09-05
Category : Juvenile Fiction
ISBN : 1338858416

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The New York Times bestselling Front Desk series continues! Mia Tang is at the top of her game! She’s spending winter break with Mom, Lupe, Jason, and Hank in San Francisco’s Chinatown! Rich with history and hilarious aunties and uncles, it’s the place to find a great story—one she hopes to publish while attending journalism camp at the Tribune. But this trip has as many bumps as the hills of San Francisco . . . 1. Mia's camp is full of older kids, with famous relatives, fancy laptops, and major connections! Can she compete with just her pen and passion? 2. Lupe’s thinking about skipping ahead to college! Will Mia ever get a chance to just chill with her best friend? 3. Jason’s crushing hard on a new girl. For the first time ever, Mia is speechless...and jealous. Can she find the courage to tell Jason—gulp—that she has a crush on him? Even for the best writers, it’s not always easy to find the right words. But if anyone can tell top story, it’s Mia Tang!

Effective Help Desk Specialist Skills

Author : Darril Gibson
Publisher : Pearson Education
Page : 450 pages
File Size : 50,96 MB
Release : 2014-09-30
Category : Computers
ISBN : 0789752409

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This is today's most complete, practical, and up-to-date guide to succeeding as a help desk professional. Leading technology instructor and consultant Darril Gibson thoroughly explains each of today's help desk support roles, and fully covers all essential skill sets, both technical and personal. Reflecting his extensive classroom and field experience, he presents exceptionally clear and relevant objectives and summaries, backed with realistic case studies, hands-on projects, exercises, and multiple-choice review questions. Coverage includes: Touring the modern support center and understanding the role of help desk support professionals Understanding users and their needs Communicating effectively: active listening and effective questioning Improving interactions and handling difficult situations Personal skills: positive attitude, owning the problem, and managing time and stress Taking control of your own career path Technical product knowledge: certifications, continuous learning, and support resources Skill sets for supporting PC hardware, operating systems, mobile devices, data retrieval, and networks Security threats, risks, and countermeasures Troubleshooting skills and methods Succeeding in writing and training roles Understanding the business, working in teams, and aligning with business goals Working with ITIL: Fundamentals, SLAs, and best practices Calculating Help Desk value and performance

Help Desk Management: How to run a computer user support Service Desk effectively

Author : Wayne Schlicht
Publisher : Build a Help Desk Consulting LLC
Page : 330 pages
File Size : 25,38 MB
Release : 2019-09-29
Category : Computers
ISBN : 1696388414

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Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatable? Does it seem your computer user support can be ad hoc at times? Are you always running around putting out fires? In this book you will learn powerful industry standard best practices that can be used to mature your IT Service Management processes, practices and procedures today! What makes this book different? Instead of just providing you a lot of technical information, I empower you with a step by step approach to mature your Help Desk. Each chapter includes straight forward processes that are easy to understand. Once you completely understand the process, chapters are concluded with a quick start implementation worksheet to put your new process into action. This format will allow you to rapidly transform your people, processes, and technology into a customer-focused center of excellence today! You can never underestimate the power of industry standard best practices. The recommendations shared in Help Desk Management are based on real-life experiences building successful customer-focused teams. Through trial and error, I am sharing what worked for my teams at small, medium, and Fortune 500 sized companies. Look no further. I will help you succeed. This information is designed to improve your management skills, your team engagement, and set you on a successful path to building a truly great team. What actionable and realistic end user support processes will you learn? How to justify funding for improvement projects. Creating an inspiring mission statement. Designing an employee performance management plan that works. Building an effective employee training and development program. Implementing a call and ticket quality assurance audit program that empowers the manager. Driving up the First Contact Resolution (FCR) percentage. Reducing cost per ticket costs by moving work from system engineers to the Help Desk. Marketing the Help Desk for company wide recognition. Implementing ITIL incident, problem, change, knowledge and event management. Do not hesitate to pick up your copy today

Help Desk Practitioner's Handbook

Author : Barbara Czegel
Publisher : John Wiley & Sons
Page : 552 pages
File Size : 29,35 MB
Release : 2015-05-21
Category : Computers
ISBN : 1119177782

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Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/