[PDF] Everyday Communication Strategies eBook

Author : Amanda Coleman
Publisher : Kogan Page Publishers
Page : 263 pages
File Size : 50,7 MB
Release : 2022-11-03
Category : Business & Economics
ISBN : 1398606987

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Protect your brand's reputation and maintain public confidence by successfully managing everyday incidents and issues and preventing them from escalating into a corporate crisis. For most companies and communicators, dealing with a full-blown crisis is few and far-between. But there are still everyday problems, challenges and incidents to be faced, including customer complaints, campaign failure, staff comments and online criticism. Everyday Communication Strategies shows how to effectively contain these emerging situations and prevent them from destabilizing your business and damaging consumer confidence. It provides a blueprint to help you move from identification to intervention to action. The book explores how to develop appropriate messaging, work with the media and manage social media to minimize negative publicity. It also explains how to build resilience and make effective decisions under pressure. The book contains tips, checklists and flowcharts, as well as a range of case studies and examples from organizations including KPMG, Jo Malone and General Mills. Everyday Communication Strategies is an indispensable guide to averting a crisis and preventing your business or brand from being plunged into a reputational storm.

Author : Amanda Coleman
Publisher : Kogan Page Publishers
Page : 222 pages
File Size : 20,6 MB
Release : 2020-05-03
Category : Business & Economics
ISBN : 1789662915

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Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook which covers the whole span of the crisis from preparing and laying the groundwork before it occurs, during the incident, and the aftermath, including the move to recovery. It guides readers through each phase, providing details of what to consider, what should be done, and tips and checklists for improved responses. Crisis Communication Strategies equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Supported by case studies and examples from responses to events including the 2011 Norway terror attacks, the 2018 British Airways data breach, the 2017 Pepsi advert and the 2005 Hurricane Katrina New Orleans floods, the book explores the role of leadership in a crisis and developing a crisis communication response that has people at the heart of it. Crisis Communication Strategies is the essential guide for PR and communication professionals to protecting your company and building true, long-term resilience.

Author : Steve Duck
Publisher : SAGE Publications
Page : 541 pages
File Size : 44,99 MB
Release : 2019-12-10
Category : Language Arts & Disciplines
ISBN : 154434984X

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Communication in Everyday Life: A Survey of Communication offers an engaging introduction to communication based on the belief that communication and relationships are always interconnected. Best-selling authors Steve Duck and David T. McMahan incorporate this theme of a relational perspective and a focus on everyday communication to show the connections between concepts and how they can be understood through a shared perspective. Students will learn how topics in communication come together as part of a greater whole, as well as gain practical communication skills, from listening to critical thinking and using technology to communicate. The Fourth Edition includes enhancements to its proven pedagogical features that reflect updates in research, cultural and societal changes, and emerging issues.

Author : Ian Tuhovsky
Publisher : Ian Tuhovsky
Page : 104 pages
File Size : 42,26 MB
Release :
Category : Self-Help
ISBN :

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Discover how unlocking the hidden secrets to successful communication can create powerful, changes across all areas of your life. As we travel on our journey through life, many of us pick up poor communication habits, but could these habits be holding you back from enjoying all the health, happiness, love and freedom you truly deserve? In 21 Days of Effective Communication, you'll learn not only why the way you communicate makes all the difference to your success, but also just how easy it is to eliminate bad communication habits, overcome your limitations and build better relationships. The best part? You can achieve all this - and more - within just three short weeks. Enjoy immediate improvements to the way you communicate, right from day 1 Packed full of fast, efficient methods for developing better communication skills, this highly practical, step-by-step guide is designed to start producing the results you need IMMEDIATELY. ● There are NO long-winded explanations ● NO complicated processes ● NO psychobabble and absolutely NO jargon... ...Just clear, simple, and powerful exercise you can use right away to: ● Breeze through any social situation feeling cool, calm, and confident at all times. ● Build meaningful, rewarding relationships at work, at home, and in your love life. ● Become a better listener and offer effective emotional support to those you care about. Accelerate your success and start achieving your biggest goals today with just a few, simple techniques Improving your communications skills is about much more than getting on better with those around you. By taking the easy-to-follow, actionable steps outlined in this book, you'll discover how effective communication can make an enormous difference in all areas of your life. Over the course of just 21 days, you'll learn: ● How changing one small word can make a huge difference in the way you approach challenges, overcome obstacles, and achieve your biggest goals. ● How the awesome power of gratitude can work miracles on your mood, your mindset, and your well-being. ● How to successfully persuade, engage, and ask the questions that get you the results you truly want, every single time. ● And MUCH more! Unlock the hidden secrets to better communication and start transforming your life for the better today. Click the BUY NOW button above to order your copy of 21 Days of Effective Communication and you'll also receive a complete, 120 e-book, Mindfulness-Based Stress and Anxiety Management Techniques absolutely free.

Author : Mikael Krogerus
Publisher : W. W. Norton & Company
Page : 128 pages
File Size : 42,90 MB
Release : 2020-02-04
Category : Business & Economics
ISBN : 1324001992

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Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. Want better conversations? Ask open-ended questions that have no right or wrong answers—make your partner feel brilliant. Want better meetings? Ban smartphones, use a timer, and make everyone stand up. Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it.

Author : Alixander Laffredo-Dietrich
Publisher : Independently Published
Page : 140 pages
File Size : 25,26 MB
Release : 2019-03-31
Category :
ISBN : 9781092133340

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Enhance your Conversation Confidence with 11 Strategic Conversation Frameworks! Do you find yourself frantically searching for what to say in a conversation? Do you feel trapped in silence in social situations? Do you understand the amazing VALUE of talking to people and want to learn how? With the right strategy and basic know-how of the elements of communication, the issue of "how to talk to people" will be a thing of the past, even if: -You are shy -You are introverted -You get nervous around people and social situations Alixander Dietrich knows a thing or two on learning how to talk to people. From a social hermit to conversational hero, he created strategies that assisted even the most reserved people to realize their communication potential. Imagine having Step-by-step formulas you can use in any conversation! This is not a book filled with canned one-liners or dishonest "tricks". Despite what many people say, such things do not work because conversations can go an infinite number of directions! Instead, this book teaches the foundations of communication and conversation and even provides amazing frameworks to use in numerous scenarios! In other words... This is about understanding what communication is made of and leveraging those elements to improve your execution of it! Now, learning to talk to people does not have to be an excruciating endeavor! The Quickest, Easiest Way to Always Know What to Say! What if, instead of scrambling around your head and agonizing to find the "right" words, you knew how to always have topics, that are relevant to the conversation, to draw from? What if instead of relying on bumbling one-liners that barely work in a handful of situations, you knew how to craft your thoughts on the spot? Being a savvy conversationalist offers the following benefits: -Confidence in conversations and social settings -Deeper relationships with people you've known your entire life or just met -Enhanced chances of success in scenarios that demand conversation skills such as dating, networking, and more! This book will teach you everything you need to be a fabulous communicator! It is NOT a specific look at any one particular type of communication (such as negotion, flirting, persuasion). "Communications Crash Course" IS a baseline in communication that will serve as a powerful foundation for whatever type of communication you engage in. Important areas that will be discussed include: -Elements of Communication -How Nonverbal and Verbal elements tie into each other -The effects of Context -Differences in types of Communication -Eleven Strategic Conversation Frameworks that you can use in any discussion and much more! This book is for YOU, if... You want to leave the frantic search for the "right thing to say" behind you and have knock-out communication skills! You want to fulfill your longing of being able to converse confidently with other people in any social setting You want to express yourself and truly connect with other people! Are you ready to start learning how to enhance your communications and conversation confidence RIGHT NOW? Get started by scrolling up and click the BUY Button

Author : Steve Nakamoto
Publisher : Steve Nakamoto
Page : 240 pages
File Size : 49,8 MB
Release : 2008
Category : Psychology
ISBN : 0967089352

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Communication is one of life's most basic skills, yet the vast majority of people have never been taught a simple way to master it until now! In this fun and easy-to-understand book, the reader will learn how to effectively handle the 21 most critical steps to accelerating his or her success with everyday communication. Using these powerful ideas in a person's daily routine will allow them to take charge of their own life in the following ways: (1) Develop unshakable self-confidence, (2) Connect quickly & easily with others, (3) Make powerful first impressions, (4) Earn the admiration and respect of other people, (5) Get rid of debilitating low self-esteem, (6) Keep romantic connections alive & well, (7) Bring out the best in themselves & others, (8) Avoid costly & unnecessary arguments, (9) Build strong & healthy relationships that will last a lifetime, and (10) Enjoy the unlimited freedom of self-expression with anyone, anytime, and anywhere.

Author : Amanda Coleman
Publisher : Kogan Page Publishers
Page : 249 pages
File Size : 10,46 MB
Release : 2023-03-03
Category : Business & Economics
ISBN : 1398609420

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Is your company equipped to deal with any kind of crisis - whether caused by internal error, customer action or social media mishap? This bestselling guide gives readers the skills, tools and knowledge to respond effectively to high-stake situations and protect your brand from disaster. Crisis Communication Strategies is a must-have guide that covers the whole span of a crisis from preparing and laying the groundwork before it occurs, during the incident and the aftermath, including the move to recovery and beyond. It guides readers through each phase, providing details of what to consider, what should be done, tips and checklists for improved responses. This second edition of Crisis Communication Strategies provides new sections on managing long-running crises. It also contains new content looking at the phases of crises, behavioural communication as a tactic and how to ensure diversity and inclusivity in tumultuous times. Supported by brand new case studies and examples from responses to events including the British Post Office scandal, Burger King's misfired International Women's Day campaign, Yorkshire cricket's racism scandal and Peloton's crises, it also explores the role of leadership in developing a crisis communication response that has people at its heart. This is an essential guide for PR and communications professionals who wish to protect their company and build long-term resilience.