Author : Roland T. Rust
Publisher :
Page : 336 pages
File Size : 18,28 MB
Release : 2002
Category : Customer services
ISBN : 9781315291291
E-Service
Roland T. Rust
[PDF] E Service New Directions In Theory And Practice eBook
E Service New Directions In Theory And Practice Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of E Service New Directions In Theory And Practice book. This book definitely worth reading, it is an incredibly well-written.
E-Service: New Directions in Theory and Practice
Roland T. Rust
Author : Roland T. Rust
Publisher : Taylor & Francis
Page : 349 pages
File Size : 50,36 MB
Release : 2016-09-16
Category : Business & Economics
ISBN : 1315291282
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
E-Service: New Directions in Theory and Practice
Roland T. Rust
Author : Roland T. Rust
Publisher : Routledge
Page : 347 pages
File Size : 40,14 MB
Release : 2016-09-16
Category : Business & Economics
ISBN : 1315291274
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
Service Quality
Roland T. Rust
Author : Roland T. Rust
Publisher : SAGE
Page : 201 pages
File Size : 20,93 MB
Release : 1994
Category : Business & Economics
ISBN : 0803949200
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
E-Service Intelligence
Jie Lu
Author : Jie Lu
Publisher : Springer
Page : 713 pages
File Size : 32,35 MB
Release : 2007-03-09
Category : Technology & Engineering
ISBN : 354037017X
Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.
Health Literacy
R.A. Logan
Author : R.A. Logan
Publisher : IOS Press
Page : 496 pages
File Size : 49,51 MB
Release : 2017-10-18
Category : Medical
ISBN : 161499790X
While health literacy is a relatively new multidisciplinary field, it is vital to the successful engagement with and communication of health with patients, caregivers, and the public. This book ‘New Directions in Health Literacy Research, Theory, and Practice’ provides an introduction to health literacy research and practice and highlights similar scholarship in related disciplines. The book is organized as follows: the first chapter explains the still-evolving definition of health literacy; the next three chapters discuss developments and new directions in health literacy research, then a further two chapters are devoted to developments and new directions in health literacy theory. Two chapters explore health literacy interventions for vulnerable populations; four chapters cover health literacy leadership efforts; six chapters describe developments and new directions in disciplines that are similar to health literacy; and six chapters portray diverse health literacy practices. A preface from Richard Carmona M.D., the former U.S. Surgeon General, is included in the book. Although the book is intended primarily for health literacy researchers, practitioners and students, the diverse topics and approaches covered will be of interest to all healthcare and public health researchers, practitioners, and students, as well as scholars in related fields, such as health communication, science communication, consumer health informatics, library science, health disparities, and mass communication. As Dr. Carmona concludes in his preface: ‘This is essential reading for all health practitioners.’
Offender Supervision
Fergus McNeill
Author : Fergus McNeill
Publisher : Routledge
Page : 586 pages
File Size : 48,18 MB
Release : 2012-08-06
Category : Social Science
ISBN : 1136840079
This major new book brings together leading researchers in the field in order to describe and analyse internationally significant theoretical and empirical work on offender supervision, and to address the policy and practice implications of this work within and across jurisdictions. Arising out of the work of the international Collaboration of Researchers for the Effective Development of Offender Supervision (CREDOS), this book examines questions and issues that have arisen both within effectiveness research, and from research on desistance from offending. The book draws out the lessons that can be learned not just about ‘what works?’, but about how and why particular practices support desistance in specific jurisdictional, cultural and local contexts. Key themes addressed in this book include: New directions in theory and paradigms for practice Staff skills and effective offender supervision Different issues and challenges in improving offender supervision The role of families, ‘significant others’ and social networks Understanding and supporting compliance within supervision Exploring the social, political, organisational and historical contexts of offender supervision Offender Supervision will be essential reading for academics, undergraduate and postgraduate students, policy makers, managers and practitioners interested in offender supervision.
Persuasion
Michael E. Roloff
Author : Michael E. Roloff
Publisher : SAGE Publications, Incorporated
Page : 336 pages
File Size : 25,66 MB
Release : 1980
Category : Language Arts & Disciplines
ISBN :
An expert in the study of mass communications and an expert on interpersonal communication bring together contributions that explore the ways in which we are persuaded. Essays cover three major aspects of the subject: theory and definition of persuasion, factors in the persuasion process, and the application of persuasion to negotiation, marketing, family relationships and politics. 'This collection seemed to me a good review of a fascinating field. As a therapist, I found I was able to pull together a range of ideas that I considered worthy of development and application...Though not written with therapists in mind, this book represented for me an introduction to a new range of possibilities for influencing people towards
Trauma
Jerrold R. Brandell
Author : Jerrold R. Brandell
Publisher : Columbia University Press
Page : 471 pages
File Size : 24,11 MB
Release : 2019-11-19
Category : Social Science
ISBN : 0231548044
An expanded and revised edition of the first social work text to focus specifically on the theoretical and clinical issues associated with trauma, this comprehensive anthology incorporates the latest research in trauma theory and clinical applications. It presents key developments in the conceptualization of trauma and covers a wide range of clinical treatments. Trauma features coverage of emerging therapeutic modalities and clinical themes, focusing on the experiences of historically disenfranchised, marginalized, oppressed, and vulnerable groups. Clinical chapters discuss populations and themes including cultural and historical trauma among Native Americans, the impact of bullying on children and adolescents, the use of art therapy with traumatically bereaved children, historical and present-day trauma experiences of incarcerated African American women, and the effects of trauma treatment on the therapist. Other chapters examine trauma-related interventions derived from diverse theoretical frameworks, such as cognitive-behavioral theory, attachment theory, mindfulness theory, and psychoanalytic theory.
Social Media in Travel, Tourism and Hospitality
Professor Evangelos Christou
Author : Professor Evangelos Christou
Publisher : Ashgate Publishing, Ltd.
Page : 339 pages
File Size : 50,56 MB
Release : 2012-10-01
Category : Business & Economics
ISBN : 1409485145
Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.