[PDF] Customer Service Games For Training eBook

Author : Peggy Carlaw
Publisher : McGraw Hill Professional
Page : 226 pages
File Size : 29,3 MB
Release : 1998-09-22
Category : Business & Economics
ISBN : 0071501827

GET BOOK

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
Page : 239 pages
File Size : 45,21 MB
Release : 2011
Category : Business & Economics
ISBN : 0814416411

GET BOOK

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Author : Agatha C Hughes
Publisher : Routledge
Page : 178 pages
File Size : 35,33 MB
Release : 2018-10-24
Category : Science
ISBN : 1351723855

GET BOOK

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

Author : Darryl S. Doane
Publisher : Human Resource Development
Page : 274 pages
File Size : 41,18 MB
Release : 2003
Category : Customer services
ISBN : 9780874257373

GET BOOK

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Author : Maxine Kamin
Publisher : Routledge
Page : 226 pages
File Size : 10,10 MB
Release : 2006
Category : Business & Economics
ISBN : 0750663634

GET BOOK

A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Author : Robert W. Pike
Publisher : Human Resource Development
Page : 120 pages
File Size : 46,83 MB
Release : 1995
Category : Business & Economics
ISBN : 0943210380

GET BOOK

Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 257 pages
File Size : 40,76 MB
Release : 2012-06-01
Category : Business & Economics
ISBN : 0071781072

GET BOOK

Make training a game that everyone can win! Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you’re watching the bottom line. Whether you’re a trainer or facilitator, a group leader or manager, you’ll find the games in this book are excellent tools for building trust, exploring character, fostering collaboration, and demonstrating more effective communication techniques. Better still, with minimal props like index cards and markers, these activities are not just cost-effective but are also simple to set up and can be done virtually anywhere. From painless icebreakers to group challenges to meaningful community-building projects, The Big Book of Low-Cost Training Games is your winning game plan for maximizing group engagement and getting the most ROI from your training budget.

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 254 pages
File Size : 22,82 MB
Release : 2011-12-16
Category : Business & Economics
ISBN : 0071775129

GET BOOK

Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.

Author : Robert W. Pike
Publisher : Human Resource Development
Page : 118 pages
File Size : 30,93 MB
Release : 1995
Category : Business & Economics
ISBN : 0943210445

GET BOOK

101 more and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, diversity, conflict customer service and much more.

Author : Gary Kroehnert
Publisher : McGraw Hill Professional
Page : 180 pages
File Size : 33,44 MB
Release : 1992
Category : Business & Economics
ISBN : 9780074527702

GET BOOK

One hundred training games.