[PDF] Customer Centric Project Management eBook

Author : Elizabeth Harrin
Publisher : Routledge
Page : 110 pages
File Size : 35,85 MB
Release : 2017-06-28
Category :
ISBN : 9781138461024

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There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what �value� actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can�t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Author : Mr Phil Peplow
Publisher : Gower Publishing, Ltd.
Page : 137 pages
File Size : 38,35 MB
Release : 2012-11-01
Category : Business & Economics
ISBN : 1409483797

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There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ‘value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Author : Bruce T. Barkley
Publisher : McGraw Hill Professional
Page : 660 pages
File Size : 38,26 MB
Release : 2001-07-03
Category : Business & Economics
ISBN : 9780071369824

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Author : Elizabeth Harrin
Publisher : Routledge
Page : 166 pages
File Size : 16,74 MB
Release : 2017-03-02
Category : Business & Economics
ISBN : 1351946609

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There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

Author : Daniel J. Paulish
Publisher : Addison-Wesley Professional
Page : 324 pages
File Size : 27,46 MB
Release : 2002
Category : Computers
ISBN :

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To fully leverage the value of software architecture in enterprise development projects, you need to expressly and consciously link architecture with project management. This book shows how, drawing on powerful lessons learned at Siemens, one of the world's leading software development organizations. The authors offer insight into project management for software architects, insight into software architecture for project managers, and above all, insight into integrating the two disciplines to maximize the effectiveness of both of them. Learn how to develop cost and schedule estimates for development projects, based on software architecture; how to clarify architecture so projects can be more effectively planned and managed; and then how to use architecture to organize, implement, and measure the project iteratively as work progresses.

Author : Ivy F. Hooks
Publisher : Amacom Books
Page : 314 pages
File Size : 37,33 MB
Release : 2001
Category : Business & Economics
ISBN : 9780814405680

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This is a guide to eliminating the waste of time, money and effort resulting from poor product development. It provides product definition requirements needed at the start of any product development process.

Author : Minwir Al-Shammari
Publisher : Information Science Reference
Page : 315 pages
File Size : 44,86 MB
Release : 2011-07-01
Category : Customer relations
ISBN : 9781613500910

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"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.

Author : Jack Ferraro
Publisher : AMACOM Div American Mgmt Assn
Page : 257 pages
File Size : 25,6 MB
Release : 2012
Category : Business & Economics
ISBN : 0814417361

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A seasoned project management consultant introduces critical project management skills, tools and techniques. Includes case studies, checklists and exercises.

Author : R. C. Mishra
Publisher : New Age International
Page : 17 pages
File Size : 12,99 MB
Release : 2006
Category : Project management
ISBN : 8122416160

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The Self Contained Text Attempts To Provide A Broad Foundation To The Project Management Aspects To Bridge The Gap Between The Students And The Professionals. In Doing So, It Discusses Fairly Extensively, The Basic Of Project Management And Treats Systematically And Comprehensively, The Various Parameters Such As Feasibility Study And Structuring And Controlling The Most Important Resources Of The Project. The Role Of The Project Manager In Project Direction, Coordination And Control Has Been Elaborated At Length. Network Concepts Used In Project Management Forms An Important Part Of This Book. Numerous Worked Out Real Life Problems Illustrate The Application Of The Theories Considered.In Consonance With The Growth Of Industry And Its Modernization, And The Need To Minimize The Time Required For Completion Of The Project Advances In Project Management Have Been Included.Replete With Line Diagrams, This Elegant Volume Will Serve As An Excellent Text For The Undergraduate In Mechanical/Production/Industrial Engineering, And Would Be Of Immense Value To The Professional Project Managers.

Author : David Loshin
Publisher : Elsevier
Page : 105 pages
File Size : 20,6 MB
Release : 2013-11-22
Category : Computers
ISBN : 0124115136

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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.