[PDF] Culture Hacker eBook

Author : Shane Green
Publisher : John Wiley & Sons
Page : 224 pages
File Size : 43,82 MB
Release : 2017-04-24
Category : Business & Economics
ISBN : 1119405726

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HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization." —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority." —LISA BODELL, CEO of Futurethink and author of Why Simple Wins "This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees." —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?" Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service

Author : Tim Rayner
Publisher : Routledge
Page : 195 pages
File Size : 18,65 MB
Release : 2018-02-28
Category : Business & Economics
ISBN : 1351595741

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Fifteen years ago, a company was considered innovative if the CEO and board mandated a steady flow of new product ideas through the company’s innovation pipeline. Innovation was a carefully planned process, driven from above and tied to key strategic goals. Nowadays, innovation means entrepreneurship, self-organizing teams, fast ideas and cheap, customer experiments. Innovation is driven by hacking, and the world’s most innovative companies proudly display their hacker credentials. Hacker culture grew up on the margins of the computer industry. It entered the business world in the twenty-first century through agile software development, design thinking and lean startup method, the pillars of the contemporary startup industry. Startup incubators today are filled with hacker entrepreneurs, running fast, cheap experiments to push against the limits of the unknown. As corporations, not-for-profits and government departments pick up on these practices, seeking to replicate the creative energy of the startup industry, hacker culture is changing how we think about leadership, work and innovation. This book is for business leaders, entrepreneurs and academics interested in how digital culture is reformatting our economies and societies. Shifting between a big picture view on how hacker culture is changing the digital economy and a detailed discussion of how to create and lead in-house teams of hacker entrepreneurs, it offers an essential introduction to the new rules of innovation and a practical guide to building the organizations of the future.

Author : Kevin F. Steinmetz
Publisher : NYU Press
Page : 301 pages
File Size : 29,61 MB
Release : 2016-11-29
Category : Computers
ISBN : 1479866105

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Inside the life of a hacker and cybercrime culture. Public discourse, from pop culture to political rhetoric, portrays hackers as deceptive, digital villains. But what do we actually know about them? In Hacked, Kevin F. Steinmetz explores what it means to be a hacker and the nuances of hacker culture. Through extensive interviews with hackers, observations of hacker communities, and analyses of hacker cultural products, Steinmetz demystifies the figure of the hacker and situates the practice of hacking within the larger political and economic structures of capitalism, crime, and control.This captivating book challenges many of the common narratives of hackers, suggesting that not all forms of hacking are criminal and, contrary to popular opinion, the broader hacker community actually plays a vital role in our information economy. Hacked thus explores how governments, corporations, and other institutions attempt to manage hacker culture through the creation of ideologies and laws that protect powerful economic interests. Not content to simply critique the situation, Steinmetz ends his work by providing actionable policy recommendations that aim to redirect the focus from the individual to corporations, governments, and broader social issues. A compelling study, Hacked helps us understand not just the figure of the hacker, but also digital crime and social control in our high-tech society.

Author : Christina Dunbar-Hester
Publisher : Princeton University Press
Page : 288 pages
File Size : 11,63 MB
Release : 2019-12-10
Category : Computers
ISBN : 069119288X

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"We regularly read and hear exhortations for women to take up positions in STEM. The call comes from both government and private corporate circles, and it also emanates from enthusiasts for free and open source software (FOSS), i.e. software that anyone is free to use, copy, study, and change in any way. Ironically, rate of participation in FOSS-related work is far lower than in other areas of computing. A 2002 European Union study showed that fewer than 2 percent of software developers in the FOSS world were women. How is it that an intellectual community of activists so open in principle to one and all -a community that prides itself for its enlightened politics and its commitment to social change - should have such a low rate of participation by women? This book is an ethnographic investigation of efforts to improve the diversity in software and hackerspace communities, with particular attention paid to gender diversity advocacy"--

Author : Richard Conrad
Publisher : Lioncrest Publishing
Page : 446 pages
File Size : 11,2 MB
Release : 2019-05-31
Category :
ISBN : 9781544503141

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Richard Conrad grew up in Washington, D.C., studied engineering and economics at Vanderbilt University, earned a master's degree in Economics as a local student at Fudan University in Shanghai, China, and later earned an MBA from the University of North Carolina at Chapel Hill.Richard worked for the last sixteen years for a large U.S. money management firm researching, analyzing, and investing in Chinese and Japanese equities. Richard is fluent in Chinese and Japanese and continues to live in Asia with his family.

Author : Shane Green
Publisher : John Wiley & Sons
Page : 162 pages
File Size : 22,7 MB
Release : 2017-04-03
Category : Business & Economics
ISBN : 1119405777

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HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization." —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority." —LISA BODELL, CEO of Futurethink and author of Why Simple Wins "This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees." —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?" Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service

Author : Colin D Ellis
Publisher : Major Street Publishing
Page : 240 pages
File Size : 50,72 MB
Release : 2022-01-01
Category : Business & Economics
ISBN : 0648796353

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The go-to guide to transforming the way you work from award-winning international speaker, Amazon #1 best-selling author and renowned culture change expert Colin D. Ellis.Culture is the #1 determinant of team and organisation success and yet too many people still don't know where to begin the evolution process.Often, they will change the office layout, implement the latest silver bullet method or have the CEO start walking around saying hello to people through gritted teeth. These are lip service responses to culture change that don't provide any incremental improvements to people's working lives.Culture Hacks is filled with simple, actionable ideas that over time can transform the way that work gets done. From emails to book clubs and meetings to podcasts take regular steps to build a fantastic work culture that everyone wants to be a part of.As there are 26 Culture Hacks in the book, readers and their teams can try a different one every two weeks for a year. Alternatively, they could pick one thing every month, or they could divide them across different areas within their team so that different people are doing different things. Or they could put them all in a hat and pick one out to try. Doing something differently will make your team memorable in a host of great ways and create stories that they'll share for years.Culture change isn't hard you just don't know how to hack your day. With Culture Hacks, you do.

Author : McKenzie Wark
Publisher : Harvard University Press
Page : 209 pages
File Size : 46,3 MB
Release : 2009-06-30
Category : Computers
ISBN : 0674044843

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A double is haunting the world--the double of abstraction, the virtual reality of information, programming or poetry, math or music, curves or colorings upon which the fortunes of states and armies, companies and communities now depend. The bold aim of this book is to make manifest the origins, purpose, and interests of the emerging class responsible for making this new world--for producing the new concepts, new perceptions, and new sensations out of the stuff of raw data. "A Hacker Manifesto" deftly defines the fraught territory between the ever more strident demands by drug and media companies for protection of their patents and copyrights and the pervasive popular culture of file sharing and pirating. This vexed ground, the realm of so-called "intellectual property," gives rise to a whole new kind of class conflict, one that pits the creators of information--the hacker class of researchers and authors, artists and biologists, chemists and musicians, philosophers and programmers--against a possessing class who would monopolize what the hacker produces. Drawing in equal measure on Guy Debord and Gilles Deleuze, "A Hacker Manifesto" offers a systematic restatement of Marxist thought for the age of cyberspace and globalization. In the widespread revolt against commodified information, McKenzie Wark sees a utopian promise, beyond the property form, and a new progressive class, the hacker class, who voice a shared interest in a new information commons.

Author : Travis Lowdermilk
Publisher : O'Reilly Media
Page : 211 pages
File Size : 38,84 MB
Release : 2020-02-24
Category : Business & Economics
ISBN : 1492058688

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If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational knowledge becomes siloed, employees move to safeguard their expertise, and customer data creates polarization and infighting between teams. All of these challenges widen the distance between the people who make your products and the customers who use them. To meet today’s challenges, companies need to do more than build processes for customer-driven products. They need to create a customer-driven culture. With the help of his friend and mentor Monty Hammontree, Travis Lowdermilk takes readers through the cultural transformation of the Developer Division at Microsoft. This book shows readers how to "hack" their culture and reduce the distance between them and their customers’ needs. It’s a uniquely personal story that’s told amidst a cultural revolution at one of the largest software companies in the world. This story acts as your guide. You’ll learn how to: Establish a Common Language: Help employees change their thinking and actions Build Bridges, Not Walls: Treat product building as a team sport Encourage Learning Versus Knowing: Help your team understand their customers Build Leaders That Build Your Culture: Showcase star employees to inspire others Meet Teams Where They Are: Make it easy for teams to to adopt vital behavior changes Make Data Relatable: Move beyond numbers and focus on empathizing with customers