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Great Britain: Parliament: House of Commons: Energy and Climate Change Committee
Author : Great Britain: Parliament: House of Commons: Energy and Climate Change Committee Publisher : The Stationery Office Page : 68 pages File Size : 35,24 MB Release : 2012-12-20 Category : Business & Economics ISBN : 9780215052193
Consumer engagement with the energy market is low. The lack of engagement is linked to low levels of competition and a high proportion of customers who are unlikely or unwilling to switch energy supplier. With little incentive for suppliers to offer consumers a better deal, some customers are getting worse deals than others, which reduces consumer trust. Ofgem hopes to increase both engagement and competition by simplifying tariffs and making it easier to switch. The Government has pledged to require providers to give customers the cheapest tariff. The Committee suggests that indicators should be established to measure the success of these proposed reforms. Also, greater transparency is needed in respect of energy company profits and prices, to restore consumer confidence and streamlining the various sources of information on energy issues would also promote consumer trust. The Government's plans lack detail on how consumer access to information about energy efficiency will be increased. By highlighting these issues, the Committee hopes to kickstart a national conversation about the cost to consumers of investing in the provision of secure, clean and affordable energy supplies for the future. For oral and written evidence, see Volume 2 (ISBN 9780215052186)
Great Britain: Parliament: House of Commons: Energy and Climate Change Committee
Author : Great Britain: Parliament: House of Commons: Energy and Climate Change Committee Publisher : The Stationery Office Page : 168 pages File Size : 28,27 MB Release : 2012-12-20 Category : Political Science ISBN : 9780215052186
Additional written evidence is contained in Volume 3, available on the Committee website at www.parliament.uk/ecc. For Volume 1: Report, see (ISBN 9780215052193)
Great Britain. Parliament. House of Commons. Energy and Climate Change Committee
Author : Great Britain. Parliament. House of Commons. Energy and Climate Change Committee Publisher : Page : 28 pages File Size : 14,46 MB Release : 2013-03-14 Category : Political Science ISBN : 9780215055262
The Routledge Handbook of Consumer Protection and Behaviour in Energy Markets provides a comprehensive study of consumer protection and consumer behaviour in selected jurisdictions worldwide. Each chapter is written by experts and provides a contemporary overview of national consumer protection and policy developments in the energy sector. Today energy has become an essential factor in ensuring the socio-economic development of any country and improving the quality of life of society and is now an essential element of life for everyone. The energy market has become a competitive market, based on the assumption that generation and sale of energy is not a natural monopoly and that market mechanisms, in particular competition between energy companies, are the best way to reduce prices and improve customer service. The purchase of energy is inextricably linked with its distribution from the producer to the purchaser. The book shows that well-functioning energy markets need informed and well protected consumers, who can benefit from competition and transparent offers. They are free to choose the most competitive providers, and know their rights, with access to effective means of redress. Given that the energy market has a specific, technical nature, the book analyses the energy market within the scope of free market principles, with a focus on the protection of the weaker party to the contract: the consumer. In addition, consumers can also play an active part of the clean energy transition.
Objectives, scope and main tasks In July 2014, Ipsos, London Economics and Deloitte were commissioned to conduct the 2nd consumer market study on the functioning of retail electricity markets for consumers in the European Union (EU). This study is the follow up to the 1st market study, published by the European Commission in November 2010. The objectives of this 2nd study are to investigate if a well-functioning electricity market is in place for consumers in the EU and assess how the performance of retail electricity markets for consumers has developed since the 1st market study. The study also examines the extent to which consumers make informed and empowered choices and what motivates their behaviour in electricity markets. Several tasks were carried out between July 2014 and December 2015: - a regulatory review that consisted of checking on the presence and scope of EU consumer energy rights across the EU28, Norway and Iceland; - a consumer survey that focussed on consumer awareness, attitudes and expectations, consumer mobility, consumer engagement, choice, affordability, consumer perceptions on quality of service, consumer attitudes towards energy efficiency, problems experienced by consumers and complaint behaviour; - a behavioural experiment that consisted of a “stay or switch” experiment which tested whether consumers are able to select the best deal available (i.e. the deal that is the cheapest for the respondent’s consumption profile) and a comprehension test of bills and marketing material; - a mystery shopping exercise that focussed on the availability and quality of information and assistance provided to consumers, and attempted to replicate consumers’ experiences in four areas: “questions about billing”, “finding a cheaper tariff”, “information about switching and complaint handling” and “information about green tariffs and energy efficiency”; - a price collection exercise with an objective to compile and analyse a comprehensive and representative sample of electricity prices offered to consumers, by collecting detailed tariff information for three different consumption levels and for different contract types; - consultations with national stakeholders, id est energy regulators, consumer associations, Alternative Dispute Resolution (ADR) entities active in the retail energy sector, electricity industry associations, enforcement bodies and company mediators.
Demonstrating the potential of building strong brands in the energy sector, this book explores the challenges of shifting the perception of energy from a commodity business into a consumer brand. Energy suppliers are increasingly being met with skepticism, indicating the need for a greater focus on marketing and branding in the energy industry. The author examines both perspectives of energy as a commodity business and a consumer brand, as well as the perception of energy consumers across Europe. Topics discussed include green energy, the liberalisation of the electricity industry, and the relationship between consumers and executives in the energy market. One of the first of its kind, this book offers a unique and innovative study of the development of branding in the energy industry, and sheds light on future marketing strategies.
As discussed in this text, countries with excess energy resources export these to countries that need them. This is an important function of the global energy markets, where energy sources, products and services are traded among countries and companies. While this is the primary activity in energy markets, it is only part of the entire global energy market scheme. The goal of this text is to analyze all sides of the energy markets in their physical, technological, economic, political, regulatory, environmental, financial, and legal aspects.
This report analyses international case studies of innovative business models and regulatory arrangements and provides recommendations for a truly smart energy system. “Active consumers who have access to distributed energy resources, such as solar photovoltaics, storage, electric vehicles and heating appliances will play a crucial role in the challenging transition to a low carbon energy system", explains Monica Giulietti, one of the report’s authors. For fairer prices: use tariffs based on capacity rather than on volume The current network tariff regime is not optimal for a smart energy system. Researchers recommend that tariffs be more directly linked to costs. A more advanced tariff structure is feasible in a smart electricity network: tariffs can be dependent on time and location and adapt to local network congestion. “A shift towards tariffs based on capacity will also reduce the subsidisation of the energy system by poorer consumers to the richer ones, thereby improving the fairness of the tariff structure”, says Bert Willems, co-author of the report. The DSO-TSO interaction models are to be enhanced The report highlights different proposals for DSO-TSO interactions that allow the trade of flexible services provided by distributed energy resources under different regulatory and market contexts, in the United Kingdom, Australia, New York and Europe. “While we’ve observed that in all cases an expansion of the DSO’s roles, capabilities and coordination with the TSO is required, our analysis also shows that most jurisdictions have not yet identified their preferred organisational set-up. The European Commission should systematically take into account the differences of Member States, such as the number, size and independence of DSOs, in future studies or impact assessments”, says Karim Anaya, co-author of the study. Both price and non-price factors are required for consumers to engage Bringing together smart meter technology, blockchain and apps can help consumers to take part in energy transactions by informing them about the advantages provided by distributed energy resources at a given time. However, these technologies can only help if the costs for consumers are low. Otherwise, non-price factors such as climate activism or environmental preferences will be the sole drivers for consumers to participate in this system. Although financial benefits only cannot motivate consumers’ engagement in a complex system, they are significant signals. And we need strong signals if we want consumers to modify longstanding habits. Going off-grid: the risk of death spiral The authors warn that, in the long run, when the costs of storage and local generation are expected to drop, local energy communities might decide to disconnect from the distribution network and operate on a stand-alone basis. The cost of the distribution network will then have to be covered by the remaining network users who, as a result, will see their energy bills increase. This could lead to a “death spiral” where more customers leave the distribution network (though unlikely in northern Europe), making these obsolete. Networks would go bankrupt and only small island grids would remain. “Smart consumers are highly dependent on the ecosystem they are operating in. We can learn from international experiences that Europe needs to develop innovative regulatory models and be ready to test new institutional schemes that involve consumers to support the energy transition. The work ahead goes beyond monitoring what the Clean Energy Package can deliver, we have to anticipate new trends and take action to give more clarity to what DSOs and TSOs can do together and avoid new bottlenecks”, concludes Chloé Le Coq.