[PDF] Consumer Affairs And Customer Care eBook

Author : Sri Ram Khanna
Publisher : Prowess Publishing
Page : 695 pages
File Size : 43,50 MB
Release : 2020-09-21
Category : Business & Economics
ISBN : 8194672953

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The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides an understanding of the problems consumers face in markets and the consumer detriment there from. It analyses the buying behavior of consumers as well as the phenomena of consumer complaints and the processes and systems to address them. The development of the consumer jurisprudence in settling consumer disputes in consumer courts under the Consumers Protection Act of 1986 and 2019 is examined in detail. Leading cases are used to explain important concepts. It also addresses the role played by quality and standardization in the market place and the roles of different agencies in establishing product and service standards. The student should be able to comprehend the business firms’ interface with consumers and the consumer related regulatory and business environment for major consumer industries of India.

Author : Stephen R. Leeds
Publisher : DIANE Publishing
Page : 173 pages
File Size : 22,91 MB
Release : 2010-10
Category : Reference
ISBN : 1437932991

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Contents: Part I -- Be A Savvy Consumer: Buyer Beware; Banking; Cars; Credit; Financing Your Education; Employment; Food and Nutrition; Health Care; Housing; Insurance; Internet; Investing; Phones; Privacy Protection and Identity Theft; Smart Home Shopping; Telemarketing and Unwanted Mail; Travel; TV; Wills and Funerals; Part II -- Filing a Complaint: Contact the Seller; Contact Third Parties; Sample Complaint Letter: Dispute Resolution Programs; Small Claims Court; Legal Help and Information; Report Fraud and Safety Hazard; Part III -- Key Information Resources: For Teachers; For Persons with Disabilities; For Military Personnel; Part IV -- Consumer Assistance Directory. Illus.

Author : Barry Leonard
Publisher : DIANE Publishing
Page : 177 pages
File Size : 25,65 MB
Release : 2008-09
Category : Reference
ISBN : 1437903479

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Contents: Part I: Be a Savvy Consumer: General Buying Tips; Banking; Cars; Credit; Education; Employment; Food and Nutrition; Healthcare; Housing Insurance; Internet; Investing; Phones; Protect Your Identity; Protect Your Privacy; Shopping from Home; Telemarketing and Unwanted Mail; Travel; TV; Utilities; Wills and Funerals; Part II: Filing a Complaint: Contact the Seller; Contact Third Parties; Report Fraud and Safety Hazard; Sample Complaint Letter; Part III: Key Consumer Resources; Part IV: Consumer Assistance Directory. Illustrations.

Author : Barry Leonard
Publisher : DIANE Publishing
Page : 182 pages
File Size : 35,9 MB
Release : 2009-12
Category : Reference
ISBN : 143791599X

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Contents: (Part 1) Be a Savvy Consumer: Buyer Beware; Cars; Banking; Credit; Loans; Financing Your Educ.; Employ.; Food and Nutrition; Health Care; Housing; Insur.: Internet; Investing; Phones; Identity Theft; Home Shopping; Telemark. and Mail; Travel; TV; Utilities; Wills and Funerals; (Part 2) Complaint Filing: Contact the Seller; Contact 3rd Parties; Sample Complaint Letter; (Part 3) Info. Resources: Teachers; Persons with Disabil.; Mil. Personnel; (Part 4) Consumer Assist. Directory: Auto. Mfrs.; Better Bus. Bureaus; Corp. Contacts; SOCAP Internat.; Fed. Agencies; Nat. Consumer Org.; State, County and City Consumer Protection Offices; State Banking Auth.; State Insur. Reg.; State Securities Admin.; State Util. Comm.; Trade and Prof. Assoc.

Author : U.S. Services Administration
Publisher : GPO FCIC
Page : 176 pages
File Size : 43,20 MB
Release : 2010
Category :
ISBN : 9781612210001

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Use this guide to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.

Author : U.S. Services Administration
Publisher : GPO FCIC
Page : 166 pages
File Size : 42,85 MB
Release : 2011-02
Category :
ISBN : 9781612211015

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Use this guide to help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.