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Solidarity is more than just a feeling of compassion and suffering. On the contrary, it is the firm and unshakeable conviction of the need to make an effort for the common good. It arises out of the conviction that all men are equal and although it is clearly the case that an emotional appeal has to exist for supportive action to be brought about, it is not alone enough to turn sporadic aid into a stable line of conduct. We believe that it is necessary for there to be an effective evolution of the communication practices of NGOs, especially in the case of advertising, so as to base it on more rational and positive arguments that highlight the way the organization stands out, the effectiveness of its methods of action and the transparency of its management.
In conflict and post-conflict environments, international organization staff work and communicate with a variety of stakeholders: governments, militaries, international non-governmental organizations (INGOs), non-governmental organizations (NGOs), civil society organizations (CSOs), media, local nationals, and other audiences. Each of these stakeholders make decisions on, for example, provision of aid, military attacks, political demonstrations, and kidnappings. Effective communication on these issues and others can mean the difference between life and death for hundreds of thousands of people. Communicators working in challenging environments must be properly trained and prepared prior to their arrival. They also need to know how to protect themselves and their colleagues from physical risk. This book presents best practices learned by these professionals with decades of experience in the field and provides contemporary case studies of communication in current conflicts.
Diplomacy and Funding for Humanitarian Non-Profits is a practical guide to best practices in diplomacy and negotiation for non-profits (NGOs) who work to convince governments and international institutions to effectively protect humans through disaster assistance, sustainable development and the protection of cultures. The volume proposes a holistic approach to humanitarian assistance by integrating non-traditional and traditional humanitarian partners. Users of the book will be prepared to speak to diplomats and government officials in any setting, including war zones. The book mainly focuses on approaching local and national governments, the United Nations system, the international Red Cross movement and other international organizations. The reader will learn the rules of “diplomatic protocol", and much about the rules and procedures of major international bodies, as well as how to leverage media and knowledge management for planning, establishing, and managing a humanitarian initiative. To provide balance and real world relevance, the guide draws on a compilation of the extensive activities of both authors across a range of development, emergency management, knowledge management, and climate issues in government and in the NGO world, as well as interviews with a broad range of scholars and officials from NGOs, diplomatic missions, the media, the United Nations, the Red Cross, governments and corporations.
The number of NGO's working in the area of conflict has increased dramatically over the last few decades and they are fast becoming a vital component of both local and international responses to conflicts. As their influence rises, many seek to more effectively impact the policy making and program development of governments and intergovernmental organizations. But how can NGOs do this effectively without sacrificing their own independence and flexibility? NGOs at the Table explores such challenges by examining a number of NGOs, diverse in size, location, and financial means, that have successfully influenced both policy and program development in conflicts throughout the world. It explores why these organizations decided to embark upon a strategic campaign to influence the policy-making process, as well as outlines the issues addressed and the tactics used. It examines the constraints faced in trying to penetrate the governmental process and discusses how these obstacles were overcome. The book also includes analysis and reflections by a variety of experienced policy-makers and academics working in the field. A unique and much- needed resource for NGO's wishing to extend their own capacities in the field of policy-making, this book will prove valuable for any policy-maker wishing to take advantage of the unique capacities that NGOs contribute to the field of conflict prevention, management, and resolution.
By understanding the ontogenesis of NGOs as civil society organizations from a historical-anthropological, communicational, sociological, economical and managerial perspective, Evandro Oliveira outlines the Instigatory Theory of NGO Communication (ITNC). This proposes the ontological principles, an applied conceptual model and a cybernetic operational model for understanding and managing communication at NGOs. Those models were tested using a mixed-method research design.
This book examines the central role media and communication play in the activities of Non-Governmental Organizations (NGOs) around the globe, how NGOs communicate with key publics, engage stakeholders, target political actors, enable input from civil society, and create participatory opportunities. An international line-up of authors first discuss communication practices, strategies, and media uses by NGOs, providing insights into the specifics of NGO programs for social change goals and reveal particular sets of tactics NGOs commonly employ. The book then presents a set of case studies of NGO organizing from all over the world—ranging from Sudan via Brazil to China – to illustrate the particular contexts that make NGO advocacy necessary, while also highlighting successful initiatives to illuminate the important spaces NGOs occupy in civil society. This comprehensive and wide-ranging exploration of global NGO communication will be of great interest to scholars across communication studies, media studies, public relations, organizational studies, political science, and development studies, while offering accessible pieces for practitioners and organizers.
A multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication. International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource: Addresses the questions public sector communicators face today Summarizes the current state of public sector communication worldwide Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management Addresses global challenges and crises such as corruption and bureaucratic roadblocks Provides a framework for measuring communication effectiveness Requiring minimal prior knowledge of the field, The Handbook of Public Sector Communication is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.
Purpose. The purpose of this study is to explore the experiences, challenges faced and perceived confidence of leaders positioned in a culturally diverse organization in managing communication and conflict with other diverse cultural groups. Methodology. Qualitative methodology with qualitative description was used in this study. A total of 15 senior manager participants working for the same organization were being interviewed using critical incident technique. These participants were holding managerial positions and came from 9 countries of America, China, India, Japan, Singapore, South Korea, Malaysia, Switzerland, Taiwan, and Thailand. Qualitative content analysis was used for data analysis. Findings. The findings showed that building trust through personal relationships and showing respect were the two major issues when participants were managing communication and conflict with other culturally diverse groups. A personal relationship could facilitate effective and appropriate communication management with more accurate interpretation of others' behaviors, and higher tolerance towards others' occasional misbehaviors. In the absence of personal relationship, participants were more vulnerable to miscommunication and conflict escalation was most likely to happen under such distrusting circumstances. Participants often felt disrespected in situations of conflict when they perceived others had doubt in their capabilities to perform at the workplace. Showing respect had a depersonalizing effect on conflict. It was needed to sustain the process of cooperation and problem solving. The findings also showed that building trust and showing respect were perceived to be the main challenges of managing communication and conflict with other culturally diverse groups respectively. Other communication-related and conflict-related challenges were possible manifestation of mistrust and disrespect, and might be similarly dealt with successfully when there were more trust and respect. The perception of confidence in managing communication and conflict with other culturally diverse groups was about having trust at work and getting respect at work. Trust was perceived as confidence that others would have good intentions to cooperate together for mutual beneficial outcomes; respect was perceived as being capable to apply confidently the acquired competence learned from working experiences. Confidence with respect and trust might further thrive in a supportive working environment that was made up of trust, respect, cooperation and active learning. Research limitations. The nature of the organization under study and the selection of 15 participants limit the generalizability of the study to other organizations of different nationalities, job functions and/or other organizations operating in different markets. Practical implications. This study provides a very informative and educational guide for anyone working for a global organization who aspires to better manage communication and conflict with their culturally diverse teams. Value. This study provides new insights to effective and appropriate communication and conflict management in culturally diverse organization, by exploring common fundamentals of trust and respect and holding top management accountable for a more supportive company culture, as most current strategies and studies are often based on cultural differences, and they focuses mainly on middle/lower management.
Non-governmental organisations (NGOs) have become important actors in the globalised world. They run aid and relief programmes in the poorest countries, support international institutions (like the United Nations), or are watchdogs of them (for example watchdogs of the Bretton Woods institutions). In doing so, NGOs naturally work permanently with state-agencies and it is probably hard to find an NGO which is totally free of any governmental support (in financial, logistical or informative matters). Thus, there are strong NGO-government connections on a daily-work basis. NGOs run multiple attempts to contribute to the resolution of conflicts on all political levels. They bring together people on the grass-root level, they try to influence high officials through public pressure and they organise conferences and discussions with members and consultants of the concerned parties. The latter approach is analysed in this study. But how do NGOs influence the level of official international relations? To which degree can NGOs improve the relations of two conflicted parties, especially when the conflict is protracted and severe? The aim of this study is to define the preconditions of successful NGO mediation, to measure the NGO influence as an antecedent condition for successful mediation, and to exhibit its limits. The underlying assumption is that conflict resolution is more likely if NGO mediation supports this attempt. This approach can be labelled as an assumption of constant effect since the focus is on understanding the NGOs influence on international conflict resolution. Three cases of NGO-led mediation attempts are analysed. The cases are selected because of their problematic official relations are chosen under criteria of comparatibility. Thus, they have similar conditions (framework) in common; namely, in matters of time, territory and main actors. The case studies analysed are seated in the Middle East because negotiations between Israel and Palestine were (and still are) highly conflicted, protracted and many mediation attempts by third-parties have taken place there. The analysis of these three cases - their differences and similarities - shall lead to a better general understanding of the possibilities and limits of NGOs and the necessary preconditions.
This title examines the roles and new opportunities arising from the increasing participation of non-governmental organizations (NGOs) in peace-making, peacekeeping and peace-building processes, both formal and informal, state-sponsored and unofficial. Drawing on both academic experts and activists, this study brings together contributions from those who have observed how NGOs have sought to reflect civil society concerns, provide humanitarian relief, monitor compliance with international norms and treaty requirements, and disseminate information of concern to advocacy networks. A critical appraisal of the opportunities and constraints of NGOs is provided alongside the examination of the NGOs role in the "new agendas" for peace.