[PDF] Automobile Service Consultant eBook

Author : Delmar Publishers
Publisher : Automotive Technician Certific
Page : 0 pages
File Size : 43,18 MB
Release : 2011-10
Category : Technology & Engineering
ISBN : 9781111127121

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The fifth edition of Delmar�s Automotive Service Excellence (ASE) Test Preparation Manual for the C1 SERVICE CONSULTANT certification exam contains an abundance of content designed to help you successfully pass your ASE exam. This manual will ensure that you not only understand the task list and therefore the content your actual certification exam will be based upon, but also provides descriptions of the various types of questions on a typical ASE exam, as well as presents valuable test taking strategies enabling you to be fully prepared and confident on test day.

Author : Cengage Learning Delmar
Publisher : Cengage Learning
Page : 0 pages
File Size : 19,79 MB
Release : 2006
Category : Automobile mechanics
ISBN : 9781418038878

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Technicians seeking certification in any one of the automotive ASE exam areas will benefit from the valuable preparation offered by this newly revised package of test preparation booklets. Each title in this popular series features the most up-to-date ASE task list available, along with practice test questions like those typically seen on an ASE certification exam to help users feel more comfortable and prepared to pass the actual test. Comprehensive coverage includes overviews of each task list topic, including descriptions of the actual repair procedure being discussed, plus ASE test taking strategies and detailed explanations as to why a particular answer is correct or incorrect.

Author : Ronald Garner
Publisher : Cengage Learning
Page : 256 pages
File Size : 36,3 MB
Release : 2004-12-06
Category : Technology & Engineering
ISBN : 9781401879907

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This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Author : Chris Collins
Publisher :
Page : 136 pages
File Size : 15,5 MB
Release : 2019-10-08
Category : Business & Economics
ISBN : 9781733394529

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Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of training. On top of that, they also have the most influence on customer retention and future new car purchases. The facts are, according to NADA, regular service customers are 17 times more likely to buy their next vehicle from their servicing dealership. And an increase in customer retention rates of just 5% improves dealership profits by 35%. Millionaire Service Advisor is a roadmap on how to do just that, focused on the caring and collecting of customers. Includes an 11 step process on how to implement our Circle of Trust System.

Author : Allan Bonnick
Publisher : Routledge
Page : 266 pages
File Size : 11,59 MB
Release : 2007-08-15
Category : Technology & Engineering
ISBN : 1136427686

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'Automotive Computer Controlled Systems' explains the fundamental principles of engineering that lie behind the operation of vehicle electronic systems. Having obtained this knowledge, the reader will be able to make full use of the diagnostic equipment which is currently available. The book builds on the concepts contained in Vehicle Electronic Systems and Fault Diagnosis and gives clear steps to fault diagnosis and subsequent repair of the vehicle's electronic systems. The author discusses electronics only within the context of the vehicle systems under consideration, and thus keeps theory to a minimum. Allan Bonnick has written articles for several transport/vehicle journals and carries out consultancy work for the Institute of Road Transport Engineers. In addition, he has had many years teaching experience and is ideally placed to write this informative guide.

Author : Andrew Rezin
Publisher : Prentice Hall
Page : 0 pages
File Size : 31,79 MB
Release : 2013
Category : Automobile repair shops
ISBN : 9780132725408

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Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.

Author : Automotive Video Incorporated
Publisher :
Page : 42 pages
File Size : 19,95 MB
Release : 1999
Category :
ISBN : 9781937609085

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Like any ASE certification exam, the C1 Service Consultant test requires a great deal of knowledge and preparation. Not only are you required to have two years of previous on the job experience, you also need to demonstrate communication skills, product knowledge, sales skills and an understanding of shop operations in order to pass the test. The ASE C1 Study Guide will help you fine tune each of these skills so you will be prepared to take on C1 certification.C1 practice test consists of separate quizzes for each section of the test.