Author : Transit Cooperative Research Program
Publisher :
Page : 388 pages
File Size : 23,6 MB
Release : 2003
Category : Local transit
ISBN :
This report is a guidebook for transit managers and others interested in developing or improving performance-measurement systems for transit agencies or incorporating transit performance measures into regional decision-making processes. The guidebook provides a step-by-step process for developing a performance-measurement program that includes both traditional and non-traditional performance indicators that address customer-oriented and community issues.