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Author : Editors of the American Heritage Dictionaries
Publisher : Houghton Mifflin Harcourt
Page : 506 pages
File Size : 30,90 MB
Release : 2001
Category : Business & Economics
ISBN : 9780618036080
Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.
Author :
Publisher :
Page : 484 pages
File Size : 14,89 MB
Release : 2001
Category : Office practice
ISBN :
Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.
Author :
Publisher : MacMillan Publishing Company
Page : 660 pages
File Size : 34,57 MB
Release : 1996
Category : Business & Economics
ISBN : 9780028606194
Now totally updated to reflect all the latest developments in this fast-changing field, this complete reference to office and secretarial procedures and practices provides information on every office function, including word processing, e-mail, electronic data management, business letter writing, and more. Line drawings, charts & diagrams.
Author : Linda Kephart Flynn
Publisher :
Page : 92 pages
File Size : 47,12 MB
Release : 2007
Category : Office management
ISBN : 9781929874996
Author : Elaine Biech
Publisher : American Society for Training and Development
Page : 845 pages
File Size : 50,28 MB
Release : 2008-05-01
Category : Business & Economics
ISBN : 1562865129
Here's the ""must have"" reference book for anyone involved in training, human resources development, and workplace learning. Published by the most trusted name in the industry, ""The ASTD Handbook for Workplace Learning Professionals"" is a required tool for all learning professionals. This practical ""go to"" resource is a new contribution to the field, comprising 50+ chapters, each authored by renowned industry practitioners. The handbook offers the most up-to-date methodologies and practices covering the entire range of the training and development profession and also includes valuable worksheets and tools on a companion CD-ROM.
Author : Richard DuFour
Publisher : Solution Tree Press
Page : 318 pages
File Size : 29,40 MB
Release : 2013-06-15
Category : Education
ISBN : 1935249894
Like the first edition, the second edition of Learning by Doing: A Handbook for Professional Learning Communities at Work helps educators close the knowing-doing gap as they transform their schools into professional learning communities (PLCs).
Author : Sue France
Publisher : Kogan Page Publishers
Page : 264 pages
File Size : 50,98 MB
Release : 2012-11-03
Category : Business & Economics
ISBN : 0749465832
From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on personal leadership development as well as practical skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility, negotiate effectively and confidently manage a project. It will teach you how to recruit and induct staff, make decisions fairly and consistently, build a productive team and environment and get noticed at work. For ambitious Assistants who want to continually improve their skills, The Definitive Executive & Managerial Handbook is an indispensable guide, helping you to maintain your professional image and achieve resounding success.
Author : Ashvin Vaidyanathan
Publisher : John Wiley & Sons
Page : 297 pages
File Size : 50,19 MB
Release : 2020-01-15
Category : Business & Economics
ISBN : 1119624614
The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.
Author : Jodi Davenport
Publisher : New Riders Pub
Page : 1201 pages
File Size : 38,68 MB
Release : 1994
Category : Business & Economics
ISBN : 9781562052287
Offers a reference and tutorial to the integrated office package, which includes Excel, Word for Windows, Access, and PowerPoint, along with a disk that provides real-world examples of how the program can be best utilized. Original. (All Users).
Author : Edward Allen
Publisher :
Page : 822 pages
File Size : 35,79 MB
Release : 1990
Category : Architecture
ISBN :
An introduction to the art of building, it has been revised and updated to reflect changes in the industry. Describes the materials used since ancient times—wood, stone, brick and the techniques by which they are made into buildings today—before proceeding to structural steel, reinforced and prestressed concrete, float glass, extruded aluminum, advanced gypsum products, synthetic rubber compounds and plastics. Deals with whole systems of building including foundations, framing, roofing, interiors, electrical and mechanical systems. Each chapter contains a summary, list of key terms and concepts, review questions and references. Illustrated with over 300 line drawings and 700 photographs.