Author : Christina Ravens
Publisher : Springer Science & Business Media
Page : 330 pages
File Size : 32,52 MB
Release : 2013-10-29
Category : Business & Economics
ISBN : 3658007540
Employees with a sound knowledge of and strong commitments to a brand are likely to display behaviors that conform to a brand’s identity, so called brand citizenship behavior. Organizations have access to various internal branding instruments that support commitment structures but multinational corporations are challenged by a diverse workforce environment. The study analyzes the relevance of these instruments across a German, Chinese and North American sample. This research further analyzes the impact of an individual’s cultural values on brand commitment which is an antecedent to brand citizenship behavior.