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Information technology, particularly the Internet has the potential to radically change the way business is conducted, offering a competitive edge and a gateway to the global marketplace. The explosive growth and commercialisation of the Internet has opened up a vast arena providing more opportunities for businesses, particularly SMEs to sell their products and service to a global audience than they would have be able to afford to reach using the traditional methods. Drawing on case studies of SMEs, the book addresses the critical issues of the opportunities and the risk involved in technology adoption as they move into a new electronic business environment. It generates a grounded understanding of the factors that influence adoption and use of Internet technology, such an understanding has been absent from the research and practice discourses on the use of Internet technology in SMEs. The book addresses technology adoption and diffusion in organization in general and SMEs in particular. The book is essential for scholars, practitioners, academicians and educators interested in understanding the factors that influence adoption of information systems in organization.
This volume constitutes the proceedings of the 6th Working Conference on Practice-Driven Research on Enterprise Transformation (PRET), held in Utrecht, The Netherlands, on June 6, 2013, co-located with the Enterprise Transformation Track of the 21st European Conference on Information Systems (ECIS). Successful enterprises have well-defined managerial responsibilities and understandable project priorities and enable their processes to be sufficiently agile, even improvisational and continuously changing. They do not solely rely on only mechanistic or purely organic processes and structures, but see enterprise transformation as a combination of deliberate and organic change. This year's papers represent this hybrid view. Moreover, most of them are based on practical cases, which will further contribute to our understanding of enterprise transformation. The eight papers presented in this volume were allocated to tracks on: practical experiences with methods and techniques; cases in enterprise transformation; and enterprise architecture in practice.
In recent years, information and communication technologies (ICTs) have gained significant importance and become vital to the operations of both organizations and individuals. However, there are numerous factors that have affected the adoption of ICTs including access and accessibility barriers, political participation, and social empowerment. This has attracted the attention of researchers who are interested in understanding the socioeconomic influences of ICT adoption and how these technologies impact the infrastructure of modern organizational activities. Recent Developments in Individual and Organizational Adoption of ICTs is a collection of innovative research on the methods of organizational and infrastructural advancement through the application of information and communication technologies. While highlighting topics including internet banking, supply chain management, and e-government services, this book is ideally designed for managers, researchers, policymakers, politicians, business practitioners, educators, decision scientists, strategists, and students seeking current research on the socioeconomic impact of ICT adoption.
The internet continues to significantly affect the way business is carried out globally. As businesses of all sizes align information communication technology to its processes to achieve operational excellence while reducing cost, using the internet has become even more critical than ever. This study uses both quantitative and qualitative approaches to assess factors that drive the usage of internet as part of the business operations of small and medium-scale enterprises. The analysis compares internet usage with the use of mobile phones and televisions. From the results, service-related businesses are more likely to use the internet for business operations than other business typologies. However, the length of experience in internet usage is strongly associated with business operators that use the internet. Results also indicated that the small and medium-scale enterprises are gradually adopting more sophisticated internet technologies in business. Although respondents assert to the benefits derived from the use of the internet in business, replacing conventional media with internet services is unlikely. Issues about cost, slow access speed and customer communication preferences are major internet usage challenges. We propose that further studies should adopt extensive statistics financial indices to measure internet usage against perceived outputs and benefits in these enterprises.
This research examines the adoption and diffusion of broad band technology by Small-to- Medium-Sized-Enterprises (SMEs) on the island of Ireland (Northern Ireland and the Republic of Ireland). The dearth of literature in this area acted as a catalyst for this study which endeavours to address a current gap in academic research and literature - in particular with reference to the Irish case and in respect of the SME, this research is justified and indeed timely. The strident advances made over the last decade in the development of the Internet and associated technologies have, from a micro perspective transformed, the nature of day-to-day business activity. From a macro perspective, these Internet-related technologies are key to economic growth in a region. Of fundamental importance to this economic growth is the adoption and diffusion of broad band Internet technology by SMEs., Theoretically underpinning this study, are two distinct schools of thought; technological determinism and instrumental theory. Technological determinist scholars purport that 'technology' and in particular communications technology form the basis of society past. present and future and they advocate that it is this technology which ultimately 'changes' society. Instrumental theorists proffer that technology is 'neutral' without any valuative content of its own. Consequently, these differing philosophies of technology adoption will be examined through this research process. Through adopting a sequential mixed methods approach, employing both a quantitative (questionnaire) followed by a qualitative (in-depth interview) phase in the data collection process, this study seeks to examine the extent of broad band usage, key drivers / challenges, usage, impact and the underlying factors that impact upon the adoption and diffusion of broadband technology by SMEs in Ireland. A number of important conclusions have been derived from this research: clarification that most Irish SMEs are connected to broadband Internet technology for business purposes, highlighting the importance of the owner manager in the decision to adopt the technology; more specifically, the internal factors of 'staff' and 'relative advantage' are found to be key iv factors of influence in this adoption decision. Further, those factors that are external to the firm, specifically 'suppliers', 'customers', 'competitors', 'government' and the 'media' are found to have little influence in this broadband adoption decision. The study also found that SMEs are making extensive use of the technology for their business and overall they are satisfied with the broad band service that they receive. SMEs are also seeing significant benefits following adoption of broadband, particularly in terms of the level of perceived professionalism and the overall positive impact of the technology on the efficiency and level of productivity of their firm. Resultantly, SMEs are benefiting from cost-savings and an increase in the level of profitability of their business as a consequence. Finally, a key conclusion of this study is that the 'location' of the firm and the 'length of time since adoption' of broadband technology are important factors in how the technology is used and the overall benefits gained by the SME resulting from its use. The thesis also proposes a number of practical recommendations for various stakeholders. Firstly, the practical recommendations are of value to SMEs who may be considering adoption of the technology and for those who have already adopted the technology; to advance the value that can be harnessed from its usage. Further, governmenUpolicy makers, broadband service providers and web content developers will benefit from these practical recommendations as an insight has been gained in respect of the key drivers, challenges, usage and the impact following broadband adoption by the SME. This knowledge serves to inform policy and helps focus the marketing activities of their associated products and services to the SME market. Importantly, this study also adds to the existing knowledge base through making theoretical contributions (confirmation, extension and disconfirmation) to the literature concerned with the adoption and diffusion of innovations, broadband, e-business and the greater SME research. Future studies may consider extending their scope to include other regions and perhaps employ a longitudinal approach in their research.
Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications addresses eCommerce issues in small to medium-sized enterprises (SMEs) in a global setting. The book aims at addressing issues that are of importance to researchers, to students, and to professionals interested in the eCommerce field in SMEs and hence, interested in addressing issues pertaining to theory and to practice.
This volume presents papers from the 10th Working Conference of the IFIP WG 8.6 on the adoption and diffusion of information systems and technologies. It explores the dynamics of how some technological innovation efforts succeed while others fail. The book looks to expand the research agenda, paying special attention to the areas of theoretical perspectives, methodologies, and organizational sectors.
"This book provides a comprehensive coverage of broadband deployment, diffusion, adoption, usage, and policies as they have been realized by research in many countries around the world"--Provided by publisher.
The COVID-19 pandemic caused global shock to the entire economic system. As a result of the government restrictions, both production and distribution channels were interrupted. In this situation, however, it was possible to observe that some companies were able to adapt to these new conditions. The demand for the possibility of translating physical business into virtual increased. The COVID-19 restrictions showed that many entrepreneurs do not have enough knowledge about the available online tools and possibilities. Given that the digital transformation of business today often consists only of incorporating existing tools into existing processes, transition to e-commerce could be made easily and quickly. Moving Businesses Online and Embracing E-Commerce: Impact and Opportunities Caused by COVID-19 analyzes the impact of COVID-19-related restrictions on business models of enterprises affected most by these restrictions and examines transformational changes induced by the accelerated adoption of internet technologies and transition to e-commerce-based business models. Covering topics such as customer relationship management (CRM), small and medium enterprises (SMEs), and customer loyalty, this book serves as an essential resource for business owners, CEOs, managers, IT consultants, web developers, students, professors, entrepreneurs, researchers, industry professionals, and academicians.
"This book provides a comprehensive collection of research on current technological developments and organizational perspectives on the scale of small and medium enterprises"--Provided by publisher.